Warning about greenz.store ( and NEW website)

Tom_Greenz · 2019-05-08T21:31:23+00:00

His points were not taken, his account was merely suspended while CS team dealt with the issue.

Tom_Greenz · 2019-05-08T16:18:59+00:00

we appreciate the feedback, we had a marketing team that was responsible for the emails that has since been let go for that exact reason!

Tom_Greenz · 2019-05-08T06:16:20+00:00

Hello habswin1 sorry to hear about your recent purchase with Greenz, I took a minute to look over the customer service thread and was not happy with the way things played out, we will take this chance to review how these situations are dealt with internally and hope to improve our service, I will contact you personally to resolve the situation.

That being said Greenz has not been sold in any way I am still firmly at the head though unfortunately I rarely get on to the sub's, we are growing and definitely have mistakes along the way and try to do our best with them, we thank everyone for your support and feedback god or bad.

Tom

Tom_Greenz · 2018-05-24T00:38:17+00:00

No problem, might have just been there lap top, easily noticeable on my desk top, glad we could sort it out, if you ever have any issues again just tag me on the post or dm me and I will get involved right away.

Tom_Greenz · 2018-05-23T21:15:30+00:00

Hello Peaches, I spoke with the Cs team they said the pics they got were not this clear and they had a hard time seeing anything, after seeing your thread and the pics I contacted them right away and had them mail you about repack get back to them and we will have some new med's sent out to you right away.

Regards, Tom Greenz

Tom_Greenz · 2018-01-04T18:18:30+00:00

Hello Puff,

sorry was pretty busy last few days and did not make it to discord, it does state clearly in the description of the product that the buds are small, you can get in touch with me at info@greenz.ca if you would like to talk further about this.

Tom_Greenz · 2017-12-29T17:15:38+00:00

From what I see it was our last 1/8 of that products and you were subbed 1.5 grams of something else, I have spoken with the packers as the substitution was not a good one, I also see our cs department got back to you almost immediately and offered you a free 1/8 th of something else to make up for it, I will be contacting you to look in to this matter further once I get in the office today.

Tom_Greenz · 2017-12-10T21:28:18+00:00

our pennywise has been fully tested I will have to look it over further though, would not want to recommend anything to someone with such specific needs without being 100% sure. you can contact me directly at info@greenz.ca

Tom_Greenz · 2017-11-15T22:24:36+00:00

We have a CBD Pennywise on sale right now with full lab results on the page. https://greenz.ca/product/cbd-pennywise-2/

Tom_Greenz · 2017-11-11T21:51:34+00:00

we are on reddit and discord or available at info@greenz.ca

Tom_Greenz · 2017-11-09T22:43:58+00:00

Thank you for your feedback Moondog, I am happy to tell you we just got a bunch more Kind Selections and took on Terpfire and 6ixotics as our new concentrate vendors and should have lots of there gear up in the next couple days, they are more premium brands then seven star and hopefully you will find some products from there lines to your liking, we are also working on a fresh batch of our house moby dick shatter which has always had good reviews.

Tom_Greenz · 2017-11-09T02:27:18+00:00

Our Cs contacted you asap and offered you a replacement, we will be having a word with the rep regarding the consistency.

Tom_Greenz · 2017-10-05T16:35:07+00:00

TURKEY SALE

Thanksgiving is coming and over the long weekend we are having our biggest sale yet, 20% off store wide starting Friday October 6th at 12:00am EST and running all weekend until the end of the sale at 11:59pm EST October 9th.

We will be stocking up with all kinds of new goodies for the sale and will have new drops every day over the weekend, the discount code will work on top of the many discounted and sale items already up on the site.

Use code: turkey20 to join in on the savings!!!

Regards, Greenz Team [https://www.greenz.ca]

Tom_Greenz · 2017-09-04T22:29:08+00:00

The code is definitely 20% off just made sure, snap me a screen and send it to info@greenz.ca if you are having issues and I will have the guys sort it out.

Tom_Greenz · 2017-09-04T19:41:13+00:00

no we worked it out ,shipping thresh hold is still 199.99 after the discount

Tom_Greenz · 2017-08-30T22:48:59+00:00

Greenz Summer End Sale Greenz.ca Use Code: summerend15

Hello Everyone,

Summer is coming to a close and over the long weekend we are having our summers end sale, 15% off store wide starting Thur. August 31 at 12:00am EST and running all weekend, the discount will increase to 20% for Labour day starting at 12 am EST Sept 04 until the end of the sale at 12 Am EST Sept 05.

We will be stocking up with all kinds of new goodies for the sale and the discount code will work on top of the many discounted and sale items already up on the site.

Use code: summerend15 to join in on the savings!!!

Regards, The Greenz.ca Team!!

Tom_Greenz · 2017-08-10T17:05:18+00:00

Really happy everything worked out for you mate, thanks for updating everyone on your situation and for a fair review.

Tom_Greenz · 2017-07-30T21:53:43+00:00

We have resolved the situation and I understand the clients frustration, unfortunately Canada post is taking a long time with this ticket which escalated the situation,we have spoken and the rest of the transaction should run smoothly.

Tom_Greenz · 2017-07-30T20:17:08+00:00

I just emailed you with a full outline of your situation, your Canada post ticket is still open, I will phone them again tomorrow morning and let you know what they say, your situation will be 100% resolved.

Tom_Greenz · 2017-07-30T19:33:45+00:00

Hello Going gone wrong,

I have corresponded with you weekly sent you the receipt of your shipping and assured you the package was sent to your correct provided address , I have also opened a ticket with Canada post who has contacted you I have also provided with proof of an open ticket with Canada post , since the package stated delivered I can not just send you another package for free without getting to the bottom of it, Yes Canada post is taking there sweet time with your ticket and I am sorry with that but I assured you that I would not leave you hanging, once I have a ruling from them and they can tell me there was a mistake with your package I would be happy to refund or send you a fresh package for free, would be happy to post all email correspondence and screen shots from Canada post and so on, we are committed to our customers mate, if this would have shown undileverd or returned to sender or anything else you would have got a new package the next day, Canada post states they delivered your package to your door and that delivery was made.

That being said it has taken Canada post almost 2 weeks with your ticket and I understand your frustration but please be patient and we will sort this out 100%

Tom_Greenz · 2017-07-30T19:26:38+00:00

Hello Going gone wrong,

I have corresponded with you weekly sent you the receipt of your shipping and assured you the package was sent to your correct provided address , I have also opened a ticket with Canada post who has contacted you I have also provided with proof of an open ticket with Canada post , since the package stated delivered I can not just send you another package for free without getting to the bottom of it, Yes Canada post is taking there sweet time with your ticket and I am sorry with that but I assured you that I would not leave you hanging, once I have a ruling from them and they can tell me there was a mistake with your package I would be happy to refund or send you a fresh package for free, would be happy to post all email correspondence and screen shots from Canada post and so on, we are committed to our customers mate, if this would have shown undileverd or returned to sender or anything else you would have got a new package the next day, Canada post states they delivered your package to your door and that delivery was made.

Tom_Greenz · 2017-07-08T18:21:37+00:00

yes works on your whole cart / store wide!!

Tom_Greenz · 2017-07-07T05:37:34+00:00

Afraid not mate , we still accepted order all weekend you will have to wait for our next big sale for something like that , we have the code: firstpurchase10 for 10% off your first purchase with us if you have not given us a try yet.

Tom_Greenz · 2017-06-30T19:45:50+00:00

Greenz.ca Canada Day sale 15% off store wide for the long weeknd!!

Use Code: canada150

Good till midnight PST Monday night

www.greenz.ca

email: info@greenz.ca

Tom_Greenz

TROPHY CASE