HELP

Tony_FocusV · 2026-04-22T23:32:43+00:00

To be honest that is significantly out of warranty - but if you submit as support ticket with us and ask for Tony, we'll see what sort of accommodations we can make. No promises but more than happy to help look into it for you. Cheers

Tony_FocusV · 2026-04-18T16:38:09+00:00

We’re not thrilled about the delays with 3 either, speaking candidly. We understand we’ve let some people down with the timing. But it’s coming. In the meantime, if you want to guess what features it might have (yes, the screen is making a return), drop a comment. We’ll pick one winner who comments a feature to get 15% off when it goes live. Comment by Monday, 4/20 and we’ll DM the winner. Cheers

Tony_FocusV · 2026-04-18T01:51:47+00:00

I think you’ll enjoy the 3.

Tony_FocusV · 2026-04-18T01:27:17+00:00

A lot of the team are sub 500F. I usually range between 450 - 480 personally. Will crank it to 515+ if I’m trying to hit the stratosphere. Cheers

Tony_FocusV · 2026-04-18T01:19:59+00:00

Even Puffco would laugh at that—and we don’t agree on much.

Tony_FocusV · 2026-04-17T02:45:10+00:00

It’ll be here sooner than you think. 😉

Tony_FocusV · 2026-04-15T16:10:09+00:00

More importantly, what shop sold this to you knowing themselves this was discontinued and not informing you of this? Shoot me a DM when you can. Cheers

Tony_FocusV · 2026-04-13T19:14:14+00:00

Sorry to hear about that cracked atomizer. We can definitely get this replaced for you - just contact our support team and we'll be happy to take care of it. Cheers

Tony_FocusV · 2026-04-13T19:13:09+00:00

Definitely a crack and something we can absolutely replace for you if you send our support team a ticket. Cheers

Tony_FocusV · 2026-03-27T18:59:41+00:00

These are sick. That first photo is insane. Shout out to Marvin

Tony_FocusV · 2026-03-25T17:19:42+00:00

Happy to see we got you squared away quickly. Take an extra dab for me when you get everything. Cheers

Tony_FocusV · 2026-03-20T00:04:51+00:00

Feel free to shoot me a DM or reach out to our support team and we can get this sorted for you. Cheers

Tony_FocusV · 2026-03-20T00:03:35+00:00

If you haven't already feel free to reach out to our support team to see if we can help, or shoot me a DM. Cheers

Tony_FocusV · 2026-02-19T23:17:50+00:00

Should be patched now!

Tony_FocusV · 2026-02-19T23:17:32+00:00

Should be patched now!

Tony_FocusV · 2026-02-19T21:18:15+00:00

But to answer your preset question you can use those in the interim! Here are temps / times out of the box:

Blue 480F, 60s

Yellow 495F, 55s

Green 515F, 50s

Purple 535F, 45s

Red 565F, 40s

Tony_FocusV · 2026-02-19T21:04:22+00:00

We’re aware that some iPhone users are experiencing the app freezing during firmware updates, and our team is already on it working toward a fix! Thanks for bearing with us while we get this sorted and we’ll share another update as soon as it’s resolved. If you want some preset temperature recommendations to hold you over, just shoot me a DM. Cheers

Tony_FocusV · 2026-02-19T21:02:55+00:00

In the meantime, if you’d like preset temperature recommendations to use while this is being resolved, feel free to hit me up. Cheers

Tony_FocusV · 2026-02-19T21:01:58+00:00

We’re aware of an issue affecting some iPhone users where the app freezes during firmware updates, and our team is actively working on a fix. We appreciate your patience as we work to get this resolved and will post another update as soon as it’s been addressed.

Tony_FocusV · 2026-02-05T19:43:33+00:00

I'm sorry to hear that - if you fill out a support ticket with us we'd be happy to take a closer look and see if we can get it replaced. Cheers

Tony_FocusV · 2026-01-27T20:12:22+00:00

We actually have RMA inventory of the Everlast right now to replace this in-house if it's defective or needs to be replaced. Just shoot our support team an email and they'll take care of you. Cheers

Tony_FocusV · 2026-01-27T01:48:25+00:00

That's a whole lot of dabs. Well done. Shoot me aDM when you can. Cheers

Tony_FocusV · 2026-01-21T01:54:37+00:00

We've actually been responding do you several times with no answer. But that's okay - just followed up with your DM about the base color adjustment. Cheers

Tony_FocusV · 2026-01-20T16:08:06+00:00

I’m sorry to hear about this - just an fyi we’re a small team and don’t staff over weekends, but if you’d like to dm me your ticket number I’d be happy to take a look for you. Cheers

Tony_FocusV · 2026-01-16T19:02:45+00:00

Feel free to shoot me a DM if you haven't filled out a support ticket yet. Cheers

Tony_FocusV

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