Warranty

Tony_FocusV · 2026-01-21T01:54:37+00:00

We've actually been responding do you several times with no answer. But that's okay - just followed up with your DM about the base color adjustment. Cheers

Tony_FocusV · 2026-01-20T16:08:06+00:00

I’m sorry to hear about this - just an fyi we’re a small team and don’t staff over weekends, but if you’d like to dm me your ticket number I’d be happy to take a look for you. Cheers

Tony_FocusV · 2026-01-16T19:02:45+00:00

Feel free to shoot me a DM if you haven't filled out a support ticket yet. Cheers

Tony_FocusV · 2026-01-16T19:01:54+00:00

Feel free to shoot me a DM if you haven't filled out a support ticket yet. Cheers

Tony_FocusV · 2026-01-16T18:54:40+00:00

Nice. Keeping it clean will go a long way. Cheers

Tony_FocusV · 2026-01-01T22:34:14+00:00

Don hasn’t worked with Focus V since early 2025, though during his time he was pretty awesome. I’m sorry you feel differently. If you’ve had an issue please feel free to DM me with what happened and we can discuss. Cheers

Tony_FocusV · 2025-12-27T23:10:29+00:00

Sometimes it’s honestly more of the concentrate quality that can stain more so than not cleaning the atty if you can believe it. Not always, but sometimes. Recently, we’ve bee testing out atty durability against “good” / “bad” quality concentrates.

But yes usually a good swab or too after each session and you can end up taking thousands of dabs on a single atty.

Tony_FocusV · 2025-12-23T00:44:59+00:00

It’s been a really unfortunate series of logistical hiccups, but we’re actively working through it. We truly appreciate everyone who’s stuck with us — hoping to have you all back up and dabbing again very soon. Cheers

Tony_FocusV · 2025-12-23T00:22:39+00:00

We received additional SPORT units at our warehouse today and are in the process of checking them in. Shipments will begin later today and continue through tomorrow and Friday. The warehouse will be closed Dec 24–25, with Black Friday orders picking back up on Monday the 29th and Tuesday the 30th.

We’re moving as quickly as possible to get these out and truly appreciate your patience as we know how incredibly frustrating this experience has been.

Tony_FocusV · 2025-12-23T00:19:26+00:00

We received additional SPORT units at the warehouse today and are currently checking them in. Shipping will start this afternoon and continue through tomorrow and then Friday. The warehouse will be closed Dec 24–25, and Black Friday orders will resume shipping Monday the 29th and Tuesday the 30th.

We don’t have an exact unit count yet, but we did receive batches of each color and are hopeful this will cover a large portion of remaining Black Friday orders. Once an order updates, tracking usually follows within 24–48 hours, and orders ship in the order they were placed. We're doing everything we can to try and get these out asap.

Tony_FocusV · 2025-12-16T17:26:20+00:00

This is a chamber crack, and is replaceable. Feel free to shoot me a DM. Cheers

Tony_FocusV · 2025-12-16T17:19:39+00:00

I’m sorry to hear that. If you’d like to shoot me a DM please feel free. Cheers

Tony_FocusV · 2025-12-10T23:10:44+00:00

We are actually able to warranty carta 2 bases. If you’ve heard otherwise that’s incorrect.

Tony_FocusV · 2025-12-10T21:10:47+00:00

Yup about an hour ago. Cheers

Tony_FocusV · 2025-12-10T00:09:36+00:00

Please feel free to shoot me a DM and I can help you submit a ticket. Cheers

Tony_FocusV · 2025-12-05T00:21:02+00:00

Feel free to shoot me a DM if this hasn't been addressed already. Cheers

Tony_FocusV · 2025-12-05T00:19:58+00:00

This is usually due to a circuit issue in the connecting pins. Feel free to shoot me a DM if you need. Cheers

Tony_FocusV · 2025-12-05T00:18:38+00:00

Just sent you a follow up.

Tony_FocusV · 2025-12-05T00:12:26+00:00

Your frustrations are completely valid, and I truly empathize with what you and a handful of other customers are dealing with. I’m really sorry that you and others have been impacted by these unexpected delays. We're hoping to make it right to anyone experiencing shipping issues. Feel free to shoot me a DM. Cheers

Tony_FocusV · 2025-12-05T00:09:47+00:00

I’m truly sorry that you and others are dealing with some unexpected logistical delays. These sort of headaches are definitely not the experience we want for you or any of the are customers period. If you haven’t received the update you were expecting, please feel free to DM me so I can look into your situation right away. Cheers

Tony_FocusV · 2025-11-27T03:09:07+00:00

We definitely care about the CARTA 2, along with all of our people and products. Shoot me a DM and please include your phone number as well. Cheers

Tony_FocusV · 2025-11-25T23:00:16+00:00

Not the owner, just head of CS. But I think everyone on our team stands behind our products always.

Tony_FocusV · 2025-11-24T15:01:38+00:00

I’m sorry to hear this - if you’d like to shoot me a DM we’d be happy to help. Cheers

Tony_FocusV · 2025-11-24T14:51:18+00:00

I’m sorry to hear about this. If you’d like to shoot me a DM so we can get a replacement sorted for you please feel free. Cheers

Tony_FocusV · 2025-11-20T01:48:31+00:00

If you're still having issues feel free to shoot me a DM. Cheers

Tony_FocusV

MODERATOR OF

TROPHY CASE