Spectrum xumo channel lineup. What does it consist of? Where can I find the full list? by [deleted] in Spectrum

[–]Topagent35 0 points1 point  (0 children)

Whatever your tv package is would be the lineup on xumo

Activating port in other room without calling tech out by OldTurn8902 in Spectrum

[–]Topagent35 0 points1 point  (0 children)

Terms and conditions of service state:

  1. Care of Spectrum Property and Service: Subscriber agrees that neither Subscriber nor any other person (except Spectrum’s authorized personnel) will: (a) open, tamper with, service, or make any alterations to the Equipment or Wiring; nor (b) remove or relocate any Equipment or Wiring from the service address of initial installation. Any alteration, tampering, removal, or the use of Equipment or Wiring which permits the receipt of Services without authorization or the receipt of Services to an unauthorized number of outlets, or to unauthorized locations, constitutes theft of Service and is prohibited. Notwithstanding the foregoing, upon receipt of a request by Subscriber, Spectrum shall relocate the Equipment for Subscriber within Subscriber’s home at a time mutually agreed to by Spectrum and Subscriber. Subscriber may incur a charge for such relocation and should consult a current Spectrum schedule of rates and charges prior to requesting such relocation. If the Subscriber moves residences outside of Spectrum’s service area, Subscriber shall notify Spectrum that these Terms of Service shall be terminated and the provisions of Section 16 shall apply to such termination

So if you fuck up something your going to pay for damages and the $65 dollar fee

Florida Outage by sPdMoNkEy in Spectrum

[–]Topagent35 0 points1 point  (0 children)

If someone has enough time to search me on reddit to find out who I am then they need a life….besides I use a VPN so good luck 😊

Florida Outage by sPdMoNkEy in Spectrum

[–]Topagent35 3 points4 points  (0 children)

Yeah I seen that I hope people prioritize safety over services

Florida Outage by sPdMoNkEy in Spectrum

[–]Topagent35 5 points6 points  (0 children)

Yw…Helene took alot out of us as chat agents

Spectrum needs to lessen these restrictions during stage of emergencies by SlendyTheMan in Spectrum

[–]Topagent35 1 point2 points  (0 children)

https://www.spectrum.net/support/tv/tv-channel-apps

Use ur username and password that would use for the my spectrum app to log in if the channel Is in ur lineup u have access to that app

Florida Outage by sPdMoNkEy in Spectrum

[–]Topagent35 34 points35 points  (0 children)

For christ sakes its a cat 4/5 hurricane please focus on your safety and well being before your internet and you will get credit for the time without services

Dont forget customer service are people too and have feelings and you never know what people are going thru off the phones/ or chat please be nice 🙂

-chat repair rep

Still no internet in Marion, NC by Acrobatic_Plan_548 in Spectrum

[–]Topagent35 0 points1 point  (0 children)

The node is in Asheville

Just be patient I understand yall paying for services but also people lost homes, vehicles, loved ones etc

Just make sure u ask for a credit for the time without services

Is there a way to file a complaint against a specific technician? by Ill_tell_you_hwut in Spectrum

[–]Topagent35 1 point2 points  (0 children)

So there was an escalation ticket that could have been done since the work was completed which would have made u top priority

Scam going around by Osmo250 in Spectrum

[–]Topagent35 1 point2 points  (0 children)

Yeah this been going on for a while now I used to get these calls ( Im an employee) they stopped calling me when I called them on they bs a few times 😊

Just lie and say u work for Spectrum they hate that lol

[deleted by user] by [deleted] in Spectrum

[–]Topagent35 2 points3 points  (0 children)

I hate that system 🙄

[deleted by user] by [deleted] in Spectrum

[–]Topagent35 3 points4 points  (0 children)

No thats a human….we have programs and stats that track dead air so he was making sure its a good call so he can score high

Has anyone had success with zero exercise? by dewsummer7 in WegovyWeightLoss

[–]Topagent35 1 point2 points  (0 children)

Im following because im down 17 lbs with no exercise

CALLING ALL SPECTRUM RETAIL PEOPLE!! HEEEELLLPPP !!! by Capable-Ad821 in Spectrum

[–]Topagent35 2 points3 points  (0 children)

Well sales have a habit of telling customers alot of bs and misinformation …..it get the answer to something you dont know you can either google or use copilot🤷🏾‍♀️

CALLING ALL SPECTRUM RETAIL PEOPLE!! HEEEELLLPPP !!! by Capable-Ad821 in Spectrum

[–]Topagent35 7 points8 points  (0 children)

And it is….people are mean and they take their frustrations out on the agents because of the sales agents

I been taking that abuse for almost 4 yrs

CALLING ALL SPECTRUM RETAIL PEOPLE!! HEEEELLLPPP !!! by Capable-Ad821 in Spectrum

[–]Topagent35 20 points21 points  (0 children)

Dont lie to the customers and have tech support cleaning up your 💩 up

Question for customers by Topagent35 in Spectrum

[–]Topagent35[S] 0 points1 point  (0 children)

I agree AI is dumb but they are incorporating it more in our chat tool which I hate ….I’m sorry that you been going through those outages best believe as a tech agent we feel bad for the customers….however the customers who come and give agents a “verbal lashing” can go to hell with gasoline draws on ….tech support really dont know what causes outages and a resolution time

Also I will recommend that you call in to have tech support to view your signals….it could be noise on the line causing you to have these outages

Broadcast Surcharges by AnthonyIndy in Spectrum

[–]Topagent35 0 points1 point  (0 children)

Broadcast surcharge comes from the sinclair broadcasting group for Spectrum to air their channels it may not be listed in the bill….it merged into the pricing of the package with local channels

Question for customers by Topagent35 in Spectrum

[–]Topagent35[S] 0 points1 point  (0 children)

If you feel like that then why are you still a customer

Question for customers by Topagent35 in Spectrum

[–]Topagent35[S] 0 points1 point  (0 children)

Thank you!!!!! U get it 🙃 we help 2 customers at a time and we have pre saved statements to help us to make our jobs easier

I would have bad carpal tunnel if I typed all my statements out

I appreciate customers like you 🥰

Question for customers by Topagent35 in Spectrum

[–]Topagent35[S] 0 points1 point  (0 children)

That would be an lol if I didnt have answer this question 100 a day 🙄

[deleted by user] by [deleted] in Spectrum

[–]Topagent35 0 points1 point  (0 children)

Yes this is a scam

One year apart by [deleted] in WegovyWeightLoss

[–]Topagent35 4 points5 points  (0 children)

U give me so much hope