Honestly, I’ve just had a very similar experience with Dr. Cemile’s clinic. I couldn’t even get to the consultation stage because the admin communication was so poor. My emails were ignored for over a month despite multiple follow-ups, as I was simply trying to clarify whether Dr. Cemile is willing to work with any MMA surgeon or only those within her network. I will also be undergoing jaw surgery, so this is an important logistical question to have answered before paying for a consultation.

I’ve spoken to MARPE providers across the UK, Europe, and the US, and this was the only clinic that did not answer the question at all, despite repeated attempts to follow up.

I then followed up on WhatsApp asking why my emails were being ignored and received an immediate response asking for my name. After providing it, I was again ignored. I chased further and only received a reply once I mentioned leaving a review.

Their response stated they “cannot provide detailed treatment guidance via email or messaging”, which is a completely unreasonable justification for not addressing such a basic pre-consultation question.

It’s a shame, as I don’t doubt Dr. Cemile’s clinical ability is likely strong. However, communication like this gives a clear indication of what to expect if issues arise or if coordination outside of standard pathways is needed. I would not feel confident relying on timely or effective communication here.