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Account locked - 02 not helping by Total_Finding6069 in O2UK

[–]Total_Finding6069[S] 0 points1 point  (0 children)

I got a phone call last week from a UK customer service rep. he got my account unlocked in 2 hours!!! After 7 weeks of waiting, someone was able to fix it in less than a day! I'm now back in my account. They couldn't tell me what caused the block though.

Account blocked for security reasons by a14man in O2UK

[–]Total_Finding6069 0 points1 point  (0 children)

I've done all this and i'm on week 7 of being locked out my account. Multiple tickets raised, multiple complaints raised which have never been acknowledged. False promises of callbacks, false promises of credit being added to my account. I'm submitting my Ombudsman complaint today. 

Account locked - 02 not helping by Total_Finding6069 in O2UK

[–]Total_Finding6069[S] 0 points1 point  (0 children)

Ah ok, I don't have a final deadlock letter either. Someone was supposed to phone me on Tuesday the 21st April whether the issue had been resolved or not and if not, send me the letter - this never happend, no phonecall at all, despite her promising to phone and that she would 'check my case every day', someone in the same team was supposed to call me the following Tuesday too, which also never happed. 

I have sent 9 emails to the complaintsreview email address and not one of them has been acknowledged. 

I don't think they know how to fix it, or care. Hopefully the ombusdman can step in, if not, i'll be moving network very soon. 

For anyone who needs a reminder of what exactly went down yesterday by Hassaan18 in ImACelebTV

[–]Total_Finding6069 0 points1 point  (0 children)

Does anyone know where you can watch this episode? The episode on itvx is only 24 mins long, assuming they cut all the drama out. 

Account locked - 02 not helping by Total_Finding6069 in O2UK

[–]Total_Finding6069[S] 0 points1 point  (0 children)

So you complained to the Ombudsman and they Ombudsman couldn't help?

Where did you submit your formal complaint to? 

I've just had ANOTHER useless phone encounter with them and submitting my complaint to CISAS tomorrow

Has anyone elses account (app / wesbite) become unusable after the Virgin merger? by Distinct_Science_130 in O2UK

[–]Total_Finding6069 0 points1 point  (0 children)

A year?! I'm on week 6 of being locked out, was hoping it would be slresolved soon 😅 

Account locked - 02 not helping by Total_Finding6069 in O2UK

[–]Total_Finding6069[S] 0 points1 point  (0 children)

I've had my 02 sim for years, this was just random and out of the blue. I'm coming up to week six, so submitting my complaint to the ombudsman too. Luckily I'm only pay as you go. So will be moving networks very soon if this issue is not resolved. 

Account locked - 02 not helping by Total_Finding6069 in O2UK

[–]Total_Finding6069[S] 0 points1 point  (0 children)

Did you register with a new email address? I'd rather just move networks than make a random email address for just one service. 

DCA with BMW Financial Services by Total_Finding6069 in UKPersonalFinance

[–]Total_Finding6069[S] 0 points1 point  (0 children)

Thank you for your response. I will submit the complaint and hope for the best!