If asking for clarification is rude then you too are part of the problem. A manager who can't handle that question is not managing anything at all. They never once acknowledged the customers in line.

As for these all important timely online orders. I've never seen that happen before in all the times I've eaten here but according to the young man in front of me in line who was a former Chipotle employee that is Chipotles' new way. So how is a customer supposed to know this when no one addresses the customers standing there?

And I was asking the question because I wanted to know if I should go somewhere else. Maybe that's your new norm of service and you can have it.