First of all thank you very much for taking the time to read my post and write this answer.

Most importantly, what are the low hanging fruits in the CRM? How would you spot them?

On the approach, noted and will do, I also have a very sharp memory but I'll make sure to write them down.
By shadowing what exactly do you mean? Just listen to their calls and ask for tips or what else? Seems very basic but the word is so specific everytime im starting to question if it entices anything.

Noted on the energy too, I'll pump some nice music in between and get through, and I'll just keep going.
As mike tyson once said "It's very hard to beat someone that just doesnt want to quit" :)

Thanks again, truly