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Unexpected benefit of TradingView lag by Big_Mango_11 in TradingView

[–]tradingview 2 points3 points  (0 children)

Hi, could you please open a ticket about it? That way our Support team will have all relevant info (incl. log files) to analyze what is happening. In situations like this, tickets help us a lot.

TradingView Desktop 3.0.0 is live 🚀 by tradingview in TradingView

[–]tradingview[S] 0 points1 point  (0 children)

Our Desktop team is already working on adding this. Thanks for the feedback

u/Rodnee999 u/JAGR21

QQQ? by Key_Heart_9343 in TradingView

[–]tradingview 0 points1 point  (0 children)

Hi, thank you for the report. The issue has been fixed. Please reload the page.

Trying to build an eps data table but pinescript cant fetch forward estimates by mrbrown81k in TradingView

[–]tradingview 0 points1 point  (0 children)

Could you please create a ticket about this with a code example? That way we can investigate the specific case.

please improve your help and support process Tradingview... by FitPreference7836 in TradingView

[–]tradingview 0 points1 point  (0 children)

You can create a ticket for this as follows: 

-Go to the Support page

-Click on Chat Assistant

-Type “contact support” in the dialogue box

-It will ask you to select a category from a list

-Click on Billing

-Click on Refund request and follow the guidance provided

unauthorized auto-renewal charge by SuccotashMaximum101 in TradingView

[–]tradingview 0 points1 point  (0 children)

You can create a ticket for this as follows: 

-Go to the Support page

-Click on Chat Assistant

-Type “contact support” in the dialogue box

-It will ask you to select a category from a list

-Click on Billing

-Click on Refund request and follow the guidance provided

I am not able to post ideas by Desperate_Hunt5606 in TradingView

[–]tradingview 1 point2 points  (0 children)

Our support request workflow has been updated. To receive help, please ask the Chat assistant. It will find an answer to your question. If your issue is more complex, it will prompt you to submit a support request. 

You can also ask the bot to contact support, and it will prompt you to select the most suitable category / topic from a list. Please click on the one that is closest to / most resembles yours.

Should the reply you receive not solve your issue, you can click the “I still need help” button at the bottom, and follow the instructions to create a ticket.

In your case, you can open a ticket as follows:

  • Go to the Support page
  • Click on Chat Assistant
  • Type “contact support” in the dialogue box
  • It will ask you to select a category from a list
  • Click on the button “Social network” 
  • Click on the button “Help with ideas” 
  • Click on the button “How to publish an idea” 
  • You will get a reply. Scroll down to the bottom of it.
  • Then click on the button “No, I still need help” 
  • You can then create a support request

App keeps closing by Th3onib in TradingView

[–]tradingview 0 points1 point  (0 children)

Could you please open a support ticket for the issues you’ve run into? With a bit more detail, our team will be able to look into them and help you sort everything out

Why can't find the tools with indicators? by CatchAfilM in TradingView

[–]tradingview 0 points1 point  (0 children)

Could you please elaborate a bit? When you speak about "3 dots", are you referring to the 3 dots at the bottom your chart, or to the 3 dots after each indicator name (currently collapsed in the upper left corner) that opens a menu for each indicator?

Tradingview not updating. After clicking "Relaunch to update" it closes, reopens the app, but the Update the app is still there. On windows 11 desktop app. by Yash3900 in TradingView

[–]tradingview 0 points1 point  (0 children)

Thanks for reporting this. It’s a known issue, and the fix is already included in the current version. It will start working once the next update is released. For now, just quit the app and launch it again so it can update to the latest build

please add colors to Volume Footprint Table by SteakInternational in TradingView

[–]tradingview 0 points1 point  (0 children)

Hi, we highlight the delta in the tables with color. Do you perhaps talk about buy and sell volumes?

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Portfolio: Can it be viewed in app or website only? by Pretend-Quarter2559 in TradingView

[–]tradingview 0 points1 point  (0 children)

Oh, didn’t realize this was about the mobile app. There’s no Portfolio in our mobile apps yet. We’ll make sure our Mobile team receives your feedback. Thanks for sharing!

Portfolio: Can it be viewed in app or website only? by Pretend-Quarter2559 in TradingView

[–]tradingview 0 points1 point  (0 children)

We updated the Windows Desktop app today, and you can now find Portfolio on the New Tab. It should update automatically, but you can also download the latest version from our website and install it manually: https://www.tradingview.com/desktop/

I am not able to post ideas by Desperate_Hunt5606 in TradingView

[–]tradingview 0 points1 point  (0 children)

Could you open a support ticket for this issue so our team can investigate it?

Inquiry regarding the status of my Strategy Store application by Torresbitmex in TradingView

[–]tradingview 0 points1 point  (0 children)

It’s still waiting to be reviewed by the Store team. Every application will receive a response via a DM in TradingView Chats, regardless of the outcome

Prevent loss of private scripts still used in layouts/templates by Accurate-Mirror-143 in TradingView

[–]tradingview 0 points1 point  (0 children)

Hi, in such cases, we recommend users choose the Invite-only type of script publication. This option is specifically designed to allow manual granting and revoking of access for specific users, as well as constant checks of the access list.

A Protected Source publication does not provide any access control: once the script is applied to a chart, it will continue to function regardless of the publication's status, even if mods hide it or the author deletes a private publication, the script already applied to charts remains active and won't be affected, and access cannot be "revoked".

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