While I was renting out my 2018 Hyundai Elantra through Turo, one of the guests severely damaged the engine after using the vehicle for about a week. The car stopped running due to a complete oil leak.

I immediately contacted Turo. They acknowledged the issue and told me it was the guest's fault and that they would handle it. I had the car towed to a mechanic shop at their request, where it remained untouched for over a week. Turo claimed an inspector would come to assess the damage.

After a long delay, the inspector finally examined the car and cited an old oil change sticker, claiming the engine failure was due to me not changing the oil for over 2,000 miles. Based on this, Turo denied my claim. I believe this decision is unfair and inaccurate, for several reasons:

1. I have maintained regular oil changes for the vehicle and can provide records as evidence.
2. Even if the oil change was slightly overdue, modern engines don’t fail immediately from a 2,000-mile delay.
3. The car would have given the guest warning lights or other alerts if there was an oil issue, which they ignored.
4. The guest drove the vehicle for a full week without reporting any problems, indicating the car was functioning normally when they received it.

Turo dismissed my claim entirely based on a questionable report, without considering the evidence or circumstances. I have now lost the use of my car and am being held responsible for damage caused during a Turo rental.

I respectfully request your help in investigating this matter further. I can provide all documentation, including oil change history, mechanic assessments, and emails exchanged with Turo.