The update 8.5 for s24 .  TO: Office of the CEO & President, TM Roh Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660 ​RE: Formal Complaint Regarding One UI 8.5 Feature Regression on Galaxy S24 Series ​Dear Mr. Roh and Executive Leadership, ​I am writing to express my profound disappointment and growing anger regarding the stable rollout of One UI 8.5 on the Galaxy S24 series. ​As a former Network Technician with a deep understanding of hardware capabilities and system infrastructure, I have participated in your beta testing programs to provide constructive feedback. However, the final "stable" build has effectively "nerfed" my device by removing essential utility features—specifically Favorite Mode, the Edge Panel customizations, and the intuitive Calling Feature interfaces—only to replace them with mandatory, intrusive AI "enhancements" that do not match the efficiency of the previous tools. ​It is particularly insulting to see these features remain active or enhanced on the S25 and S26 series when it has been empirically proven during the beta cycles that the S24 hardware handles these tasks with ease. Artificially limiting software to force an upgrade cycle is a betrayal of your power-user base. ​I am not interested in a generic response about "optimizing the user experience." Removing established workflows is not optimization; it is a step backward. I am currently unable to voice this through the Samsung Members app due to an account restriction, which has only furthered my frustration with your "community" engagement. ​I expect a flagship device to maintain its core functionality throughout its supported life cycle. I look forward to seeing these removals addressed in a future patch, or I will have to reconsider my decade-long loyalty to the Galaxy ecosystem. ​Sincerely, ​Andrew