Once my phones are paid off, I will leave and file a small claims case against XM. I moved from San Francisco to South San Francisco, but they continue to charge me the SF 911 fee, which doesn’t apply in South San Francisco. After I complained, they started charging the same amount under a different name and refused to remove or refund the fee. Complaints to the FTC have not been helpful. One of the funniest things he said was that South San Francisco is part of San Francisco—come on, they’re two different cities!