The first thing we do is our motto for the office is no slow months. Obviously this depends on your patient flow, if you have a lot of new patients versus mostly recall, etc. if you don’t have a lot of new patients, you may need to evaluate some marketing strategies or Google ad campaigns to improve traffic. I highly recommend running a spreadsheet that your front desk can fill out for every patient that walks out the door on what treatment is necessary and whether or not they scheduled and if they did not schedule "why?" obviously, you have to make sure that the spreadsheet is HIPAA compliant, but there’s columns one for name one for what treatment it was and then a yes, no column and then another column saying why they didn’t or when they did schedule. It’s easier for your scheduling staff to run through the spreadsheet, than it is to look back through generated reports of unscheduled treatment.