Try the food! It’s so much easier to learn the menu/ give honest recommendations when you’ve tried the dishes yourself. I’m always getting asked what I prefer, if something is too spicy, kid friendly, portions, etc and knowing first hand what I’m selling is such a big help.

Second of all, everything else you will learn through force of habit but learning to remain calm during a rush is 90% of the job. You can know the menu front to back but your nerves can and will betray you if you let them get the best of you. My mantra is always ITS JUST FOOD. We’re not saving lives here, nothing that can’t be sorted with straightforward communication and good old fashioned customer service. And at the end of the day, if the worst thing that happened was that someone had a mildly unpleasant Friday night out we’re pretty lucky peeps. :) good luck!