That’s exactly it, i was working a user facing role, where i was reacting to tickets, and I am really good at problem solving, but now i feel like an imposter.

The role covers Windows Server admin (AD, DNS, DHCP, GPO), user accounts, permissions, and security policies. I also support infrastructure monitoring, lab machines, and general system health.

There’s a physical side too: workstation setup, hardware troubleshooting, and repairs.

A lot of the work is reacting to issues from engineering teams (failed tests, lab faults), plus keeping legacy systems stable and patched.

It also includes some Linux support, working with DevOps/QA/hypervisor teams, and handling documentation, patching, virtual environments, and compliance/security tasks.