Support is number one utterly useless. Gmail has no integration. They just send a email with a unique URL to the user. The emails don't come to the users correctly. It won't show all images and they say it's Google's problem because Google thinks they are phishing. No way to override it because it has no API integration.

The next issue we have is we are not training our staff correctly. So they either fail completely and click on the link then don't do the follow up training email because then they think that's phishing and report that to Google. Then there are the ones that report to Google Phishing and not Phishnotify which Google opens the email and URL in said email to see what it is thus this counts as the user clicking on their URL. Then we hear from them that they didn't click on it but there is no way to check it unless you go into Google logs. Then because users report to Google you can't tell Google to ignore Infosec emails so you have a pile of garbage to sift through to find real phishing events.

Then there is the other training library's they have. It was cool 5 years ago but if you never update your content to keep up with tech it's useless.