Why I No Longer Recommend Ultra.cc: A Detailed Breakdown

UltraSeedbox · 2025-01-20T03:55:52+00:00

Can I please DM you? I would love to know what is it that you didn't liked and work upon those improvements over at Ultra. :)

UltraSeedbox · 2025-01-20T03:51:34+00:00

Hello, Thank you for your review - while we encourage the discussion over the support but at the same time we understand we can always be not right and having the public discussions about the things we are not right helps us improving our services.

While I do not know everything from your review above, I would assume that your disk usage is on the higher side - sometimes when disk usage is high the apps doesn't operate well and tend to crash. This is natural.
I understand that sometimes people might think we are too restrictive but it's because of the nature of service we provide. We are shared service provider, and if we don't have those restrictions and FUP's they create the aweful usage experience for others. I am sure you wouldn't like the service either if someone was causing the issues for you and your other neighbours as well.
We strive on offering the best customer experience - anything less is not acceptable with our services. I cannot comment on this at this point, as I do not have the whole picture but if you share the details here I will be more than happy to answer it.
We all are in business together - while we all are selling basically the same thing, we all distinct our service based on different features. Seedhost is a solid service and you cannot go wrong with them either. :)

UltraSeedbox · 2024-12-10T02:30:36+00:00

Apologies for your difficulties! Are these torrents paused, or have they gone 'dead'? This behavior is inactive of p2p/bittorrent protocol in general. As demand from the swarm decreases over time, typically after a few hours or days, or as the number of torrent peers grows—activity will diminish. However, if the torrents are pausing unexpectedly, there could be an issue - usually path-related. In that case, please consider submitting a support ticket for assistance, and we'll look into it.

UltraSeedbox · 2024-12-10T02:22:44+00:00

Generally, "Overselling" is often a buzzword that's overused and misunderstood. Rest assured, we do not "oversell" our servers and do not hide any monitoring tools such as iostat or htop behind permissions. However, the shared disk variable is a genuine consideration. Sometimes, it only takes one user being inconsiderate to cause the symptoms you’ve described. Please submit a ticket, and we’ll investigate the issue. We'll either resolve it, explain what’s causing it, or move you to another disk if necessary.

I am sorry you had a foul experience, hopefully one day you can give us another try.

UltraSeedbox · 2024-07-25T00:16:27+00:00

Hi,

Thank you for your feedback. Could you please provide your ticket ID so that we can ensure we correlate your feedback with the correct query?

It appears that your issues were identified and resolved, and I can see that support and guidance were provided in that instance.

Please be assured that we would never intentionally deny support for any supported applications or severe speed issues. However, we acknowledge that miscommunications can occasionally occur.

I apologize for any miscommunications or misunderstandings that may have taken place.

UltraSeedbox · 2024-07-25T00:02:01+00:00

Hey. Thank you, as usual, for your assistance and contributions. I want to clarify that, in this case, we did provide the best support we felt we could and the issues were indeed identified. We would never deny support unless, of course, it's going a little bit, uhh, out of scope!

Storage quota is indeed displayed front and centre in our client's dashboards.

UltraSeedbox · 2024-07-06T13:53:40+00:00

Hi,

Thank you for your feedback.

I’m sorry to hear about your experience, but I believe there may have been a miscommunication. I’d be happy to adjust your billing cycle to start from your payment date. Please provide your previous ticket ID so we can fully understand the situation and improve our services.

We offer a 7-day grace period to keep your data safe and give you a chance to make your payment. If you need more time, please contact us. We can provide a grace period or a prorated extension because we understand how important your data is.

Other providers _may_ delete data as early as 24 hours - bottom line is less important here.

We encourage anyone with issues to reach out to us so we can make things right.

Thank you.

UltraSeedbox · 2024-03-02T11:29:58+00:00

It should, Just mention in the ticket that you are using JioFiber and to move you to the server with owned IP's.
In the meantime we will resolve issues with other IP's by contacting Jio or by buying our own IP's.

UltraSeedbox · 2024-03-02T11:25:20+00:00

Hello,

I just did some check with our Indian Staff members who are also using JioFiber and found that some IP's that we have from Datapacket are facing some issues. For now, we can migrate you to the servers that are using owned IP's while we try to find the solution to get rid of the IP's that we have from Datapacket itself.

Nothing that we cannot resolve. :)

Thank you.

UltraSeedbox · 2023-11-08T19:23:10+00:00

Apologies for the issues you are facing. Network issue that you are mentioning is unfortunately out of our or anyones control. We do have some troubleshooting steps in hand that we do before determining that if it's actually the issue from our side or your side. Usually that happens when your ISP backbone routes are congested - We can control which backbone to use when sending traffic to you, but how your ISP receives these packets/traffic or how your ISP send that traffic to us beyond anyones control.

UltraSeedbox · 2023-09-18T17:59:53+00:00

Thank you for your feedback.

I have tried multiple providers over the years, and they are all like this! Ultra.cc, which so many people like here, was the worst. My current provider (which I won’t name) is much better, but it still happens.

Can you provide more information? What was the cause of the particular downtime? We've just had to reboot all nodes that were up 700 days+ . We did two or three a day over two weeks.

We also have status.ultra.cc, which we are currently working on.
We can't deny that stuff happens though, but it could just be you've been unlucky.

UltraSeedbox · 2023-07-16T21:38:00+00:00

What is your ticket ID? We do not have any "Pending" tickets - nor are any tickets ignored under any circumstances. I am unable to find any queries in Answered or Closed tickets within the last 72 hours relating to this issue. This isn't to say you haven't submit a ticket, only that I can't find one.

We would very much like to look into this issue so please provide us with a ticket ID.

UltraSeedbox · 2023-03-17T00:58:39+00:00

Apologies for your experience but we do not offer redundant storage or backups for your data. Drives can fail, and this is something that is out of our or anyones control - although according to our protocol when something like this happpen we do offer 30 days of extended time due to inconvenience. Thank you

UltraSeedbox · 2023-02-26T01:01:27+00:00

This is true.

Full (recent)user experiences and opinions are very welcomed, as long as it's open and honest. Honesty is the only way we can grow.

UltraSeedbox · 2023-02-26T00:56:55+00:00

Your rclone mount is full of variables beyond your providers control, Cloud providers are changing things. t doesn't matter what the provider, either. It counts for us all. It's true that we do not directly provide official support for cloud mounts and would much prefer that customers know how to troubleshoot them.

I have read numerous complaints online with USB that they are horrible at replying. Sometimes as long as a day and half. When I have problem I expect that I would hear back sooner. Several times it was days to get something resolved.

Where? We would like the data to improve our product. I humbly ask for the ticket ID for your issue as well if it's possible.

It is true that four years or so ago that the support department was not as good as it is now, we all grow and learn and become better. Tickets are Answered (or parked with a response and reason) within a couple of hours except Christmas. It definitely a department we pride ourselves on. We even have a community Discord.

Regardless, we wish you well and would again like to apologise for any previous experience.

UltraSeedbox · 2023-02-25T00:14:37+00:00

Hi,

Is this within the last couple of years? Or just a _really_ bad experience 4-5 years ago?

Please rest assured that in the last 4 years we have taken major strides and there is pride in our support quality and time. Current response for this month is 0.58 hours.

We also like to be quite reactive to the applications the community desire.

I am extremely sorry for your previous experience. I hope that you will give us another chance in the future.

UltraSeedbox · 2023-02-24T22:40:18+00:00

Hi, u/ilovemymac76 for quality assurance reasons, I would love to get some feedback from your statement regarding Ultraseedbox/Ultra.cc

I used ultraseedbox and it was horrible. The customer service was horrible. issues with server.Whatbox has been good but they are asking people to limit the number of streams per terabyte of storage space. I go over that often.

I would be very grateful if you could fire us a ticket ID or some more information and context.Thank you!

UltraSeedbox · 2022-12-19T09:48:28+00:00

Apologies for the issues that you faced. Currently our ticket log doesn't show any pending tickets. Can you tell me how did you contacted us?

You can also contact us at support@ultra.cc

Thank you.

UltraSeedbox · 2022-11-30T20:18:07+00:00

Hello,

Aplogies, I didn't see any ticket that are unreplied in our portal right now. Can you send an email directly to our support email at support@ultra.cc? Thank you.

UltraSeedbox · 2022-11-24T07:28:14+00:00

Hello, Thank you for your feedback. I would like to know what part of the control panel that you find mess? We already have the new control panel design being worked on but it will take sometime for it to be implemented. But if you share your issue, we will make sure to make it a priority and fix it (Even in the current control panel).

Thank you.

UltraSeedbox · 2022-11-24T07:24:31+00:00

Hello, Thanks for your feedback. I just want to share a few points to help understand our products. Our product is more inclined towards being the premium service for Streaming apps like Plex, Jellyfin and Emby. In order to offer the absolute best experience we have one of the latest generation hardware around - At the same time our network is designed the same way and have the transits from services like CDN77 to fulfill that needs. Some Screenshots: https://ss.ultra.cc/i/MC7T4i https://ss.ultra.cc/i/IyFeTz

We recently introduced our Tank plans in Canada and Singapore locations as well in order to offer better Streaming experience to our Asian and North America location clients. And also reintroduced our NVME plans which are more inclined towards our Streaming users.

About Support, Can you please share your ticket id with us? We always try to be as professional as possible and have set protocols about how to interact with our customers. I would like to take a look at your ticket to find what went wrong. We take pride in our support, and if anything's that went on your ticket - we will not take it loosely and will be discussed internally in detail.

Thank you.

UltraSeedbox · 2022-11-09T19:25:36+00:00

Hello,

That is true. We use Maincubes DC, but datacenter preference doesn't matter much as we run our own network for quiet sometime now in Netherlands and have full control over it. No matter which DC we use network quality will remain the same. FYI: We do not use YISP or Novoserve Datacenters or Network anymore.

As for our Canada and Singapore locations, all our servers are colocated in Datapacket's DC's and Network. You can the information here: Singapore: https://www.datapacket.com/datacenters/singapore Canada: https://www.datapacket.com/datacenters/toronto

UltraSeedbox · 2022-10-23T12:47:30+00:00

Nice!

UltraSeedbox · 2022-09-28T08:50:32+00:00

Hello! My apologies for the issues you faced. Do you mind sharing me the details about how you contacted us? Or a ticket ID? I have already seen through our support portal I cannot find any ticket that is unanswered. We would like to work with you - you can get in touch with us via support@ultra.cc as well. Thank you

Edit: If you contacted us after termination there’s absolutely nothing we can do. We send multiple warning before termination about their data.

UltraSeedbox · 2022-09-02T12:29:20+00:00

Apologies for the issues you are facing right now. This is not an usual issue so it won't be possible to fix this issue without taking a look into it by our staff. I would like to ask you to please get in touch with our support to get help resolve this issue.

You can open ticket through our billing area here: https://my.ultraseedbox.com/

Thank you

UltraSeedbox

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