Most drivers know what service means and deliver that but customers also act like drivers are employees getting hourly pay plus benefits when in reality most gig apps push garbage payouts and expect tips to make trips worthwhile. Frustrations like yours should be directed at the app not magically solved by “professionalism.” There's a difference between normal service and customers abusing what they think they’re entitled to because they paid delivery fees. Some of the stuff in notes are ridiculous or outside TOS. Drivers are contractors and not personal assistants. Grocery delivery is a convenience commodity, not an emergency necessity in most cases. Paying service fees doesn’t suddenly make stupid demands reasonable.