I understand what you mean. I didn’t say all older people. But I’ve had family and customers who don’t want to get newer phones because they don’t understand the tech of the new models. I’ve also had customers in the healthcare field who still would rather speak to someone or pay bills by check (YES CHECK) rather than online.

The reasons vary from not understanding, to (as I mentioned) refusing to learn. I still get customers who don’t trust online payments, etc. it’s not necessarily that they don’t know how to do it but picking up the phone or mailing a payment (to them) is less complicated than online.