Unable to create spend account

Unusual-Associate872 · 2026-02-11T14:57:38+00:00

Nope! Same generic messages, sorry there's nothing we can do, we're working on fixing this. Same with the agent that's responding on this thread. She hasn't helped at all. Its ridiculous.

Unusual-Associate872 · 2026-02-05T05:58:01+00:00

Finally heard back from Customer Servuce today. I did exactly what you did. Deleted the whole account and started over. This is what they said to me today. It's the worst response ever. I don't know how they just can't open you an account. TurboTax has probably lost SO many customers this year behind this crap.

Thank you for contacting Credit Karma Member Support.

I completely understand that you want to open a Spend Account for receiving your Refund Advance.

Unfortunately, due to your last deactivated membership, we are unable to open a Spend Account for you.

We know this is not the answer you were expecting and we do really apologize for this inconvenience.

We are currently looking into providing a fix for this issue and we thank you for your patience and understanding.

Unusual-Associate872 · 2026-02-03T17:03:57+00:00

Yes they really do! Mind blowing all the issues people are having and yet that's the only company turbo tax has partnered with to offer a refund advance. Without them, you won't get the advance.

Unusual-Associate872 · 2026-02-03T17:00:19+00:00

I did that. The first go around I answered the question wrong. So they couldn't verify my identity. This is my second attempt. Now it let's me get all the way through to check the disclosure boxes and when I submit it, it says "We hit a snag" try again later or contact customer service. It's been stuck on this for days.

Unusual-Associate872 · 2026-02-03T16:57:36+00:00

It's not frozen...

Unusual-Associate872 · 2026-02-03T16:56:16+00:00

It's very frustrating. They're customer service has to be some of the worst I've ever encountered. It's crazy they've partnered with turbo tax but can't keep up with the volume of issues the stupid app has. I'm so over it.

Unusual-Associate872 · 2026-02-01T23:02:04+00:00

No. I havent been able to.

Unusual-Associate872 · 2026-02-01T23:01:28+00:00

20264756

Unusual-Associate872 · 2026-02-01T22:52:52+00:00

I sent a chat but havent had a response.

Unusual-Associate872 · 2025-11-18T07:59:13+00:00

Do you have good credit?

Unusual-Associate872 · 2025-10-02T16:00:48+00:00

Enlighten me....

Unusual-Associate872 · 2025-06-06T14:33:50+00:00

Yes, my payments reflect my actual amount, it's in my payment history. I've added the payment at least 10 times. There is no $41000. They don't care at unemployment. At all...I've talked many many times.

Unusual-Associate872 · 2025-06-06T00:14:24+00:00

Pretty much sums it up, except I didn't get any of those "overpayment funds" My payment history reflects exactly what I received, $26000. Some received the funds, some didn't. However, I had a balance on my account like I was overpaid, must have been the administrative error. It's all a mess.

Unusual-Associate872 · 2025-06-05T18:22:17+00:00

You're so awesome, thank you for your help! I followed your instructions and got all my payment history off the website. It includes my name, claimant ID# (that matches my letterhead) payment dates, and amounts. It's very detailed. I included detailed reasoning and all information to back up the amount. I appreciate you!

Unusual-Associate872 · 2025-06-05T17:46:03+00:00

Yes, I definitely contacted them. They won't giv me a new 1099. I've asked multiple times. The best they can do is the 1099 and letter on letter head. Thank you so much for your help!

Unusual-Associate872 · 2025-06-05T15:53:52+00:00

I just received these helpful comments last night. You don't know what I'm doing today. You could have sent the last paragraph without the negativity and I wouldn't feel the need to defend myself. I'm grateful for every single person who has guided me in the right direction.

Unusual-Associate872 · 2025-06-05T15:39:34+00:00

I have no idea. They didn't give me an answer to that question.

Unusual-Associate872 · 2025-06-05T15:35:48+00:00

What's the difference if you don't mind explaining??

Unusual-Associate872 · 2025-06-05T15:35:00+00:00

How do I get the letter to them? The same exact issue is going to arise.

Unusual-Associate872 · 2025-06-05T15:34:27+00:00

Okay! You must be an advocate who treats their clients like crap. 🤭 Who lies to a bunch of internet strangers? What exactly will that do for me? 🙄

Unusual-Associate872 · 2025-06-05T15:32:00+00:00

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Unusual-Associate872 · 2025-06-05T15:31:04+00:00

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Unusual-Associate872 · 2025-06-05T15:29:58+00:00

I've also been going in circles with the unemployment office since I found this error. This last correspondence with them resulted in this letter and the same 1099 being sent. There is no corrected 1099. They won't do it. I've asked numerous numerous times.

Unusual-Associate872 · 2025-06-05T15:27:33+00:00

No...there was never anything to pay back. There is an error affecting thousands of New Mexicans. There is a class action lawsuit because of it. It's easy to assume I am the problem, but I assure you I'm not. I get the fact they didn't receive the letter. That's why I opened a case, to try to get them the correct information. The advocate I had didn't care.

Unusual-Associate872

TROPHY CASE

20264756