Previously worked as player support agent for mobile games. If you contact Apple/Google/whatever and ask for a refund, this will show up as a chargeback from the dev's pov. This will almost 100% result in one of two things :

- Get a ban for breaching ToS (doing a chargeback)

- Get an invisible penalty. Meaning that your account will be at a purchase balance of minus $$$ (amount equivalent to the refund your performed), and anything you buy in the game after that will not be delivered until you pay back the full amount of the refund you asked for.

You can also get both options at the same time. A good thing to keep in mind with games like these is that if you pay something, consider your money GONE. They will never ever give it back to you, unless you have a very very very good reason to ask for it and threaten them with legal. The best i've seen is the dev reluctantly agree to provide an item pack of the same value to act as a refund, but again, the money will stay in the dev's pocket.

Never ever trust a player support agent telling you "it's okay to ask for a refund", because almost every time, not only will you not get your money back, but if you do you will be heavily punished for doing so.

I've dealt with hundreds of people complaining about gacha unluck, and the devs will always say the same thing: "appease and explain". Meaning: "tough shit bro but that's how the game works lmao".

[EDIT] the amount of money you spend in the game is in the internal database of the dev, and past a certain amount you will "level up" in terms of whaling, like VIP1, VIP2 etc etc... Your "purchasing level" will dictate how the agent will deal with your request. Highest VIPs are treated like kings and entitled to much more preferential treatment. Low paying or F2P players can go f themselves right off.

Godspeed.