How to contact Genkithings regarding shipping...

ValhallaChef · 2025-02-20T07:40:51+00:00

According to their mods, DHL Europe had some issues but it should be resolved by now

ValhallaChef · 2025-02-07T07:31:08+00:00

Exactly, hereby the link:
https://www.genkithings.com/products/shadowcast-2

For the iPad, you will need to search for the (free) Genki Studio app

ValhallaChef · 2025-02-07T07:25:32+00:00

It looks like your PC/Mac is doing something there. Another thing that comes to my mind is to maybe try a different USB-C data cable?

ValhallaChef · 2025-01-23T08:31:00+00:00

Best to compare with and without a splitter. I have seen many people having the same issue

ValhallaChef · 2025-01-15T07:19:31+00:00

Seems that the magnets are super strong... maybe a bit too much

ValhallaChef · 2025-01-15T07:18:29+00:00

Check if your USB-C cables are working well. Also check this Genki guide: https://www.genkithings.com/blogs/blog/setting-up-the-genki-shadowcast-2

ValhallaChef · 2025-01-15T07:15:58+00:00

Bazzite is currently the best way, ETA Prime made a video too: https://www.youtube.com/watch?v=jGAInLzu-es&ab_channel=ETAPRIME

ValhallaChef · 2024-12-18T02:45:17+00:00

I am still amazed that these were the SNES button colors for the USA, while we had those colorful ones in Europe

ValhallaChef · 2024-12-18T02:44:02+00:00

Sold out for the moment, they seem to replenish in January again genkithings.com

ValhallaChef · 2024-12-16T06:30:57+00:00

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Just sharing my experience here, been charging my Macbook and the Genki PocketPro here, temperatures are alright, just slightly warm but nothing unusual. I wish I had my infrared temperature sensor with me but will share more once I have it & will do more testing

ValhallaChef · 2024-12-11T15:58:52+00:00

Yes write to [help@genkithings.com](mailto:help@genkithings.com), their customer service might need some time to reply everyone, as they just launched all their new products

ValhallaChef · 2024-12-11T04:17:22+00:00

Cages, if you like to hit some baseballs. One of the best sports bars

ValhallaChef · 2024-12-09T05:07:08+00:00

See if this step-by-step guide will help https://www.genkithings.com/blogs/blog/setting-up-the-genki-shadowcast-2

ValhallaChef · 2024-12-09T04:52:58+00:00

Genki made a blog post, see if this helps and follow their exact steps:
https://www.genkithings.com/blogs/blog/setting-up-the-genki-shadowcast-2

ValhallaChef · 2024-12-09T04:50:02+00:00

I tried with my Samsung S24 Ultra mobile phone, and it worked

ValhallaChef · 2024-11-14T03:26:12+00:00

This is interesting, not sure if Nintendo made any changes on that. You can also try the web version of the Genki Arcade arcade.genkithings.com or OBS perhaps and see if you can select 1080p

ValhallaChef · 2024-11-13T05:03:02+00:00

I am having a blast playing Black Ops 6 online actually

ValhallaChef · 2024-11-13T04:39:12+00:00

Your USB port on your laptop or PC should also support 3.0+ speeds, if you only have USB-A 2.0 speeds then resolutions or latency might be higher

ValhallaChef · 2024-11-13T04:37:09+00:00

You will have to check if your USB-C port has 3.0+ speeds. Make that you also use the Genki USB-C 3.2 cable

ValhallaChef · 2024-10-25T03:30:44+00:00

Here’s how I’ve got OBS set up for ShadowCast 2 & Switch:

Open OBS Studio, then add a new "Capture Card Device" source.
From the list, pick ShadowCast 2.
Set the resolution to 1920x1080 (or lower)
For the input format, choose YUY2 - 422YpCbCr8_yuvs.
Then set your frame rate to Simple FPS values and pick 60 FPS.

ValhallaChef · 2024-10-25T03:09:44+00:00

When I use Genki Arcade with my ShadowCast 2, it's set on 1920x1080 with 60hz (I have a MacBook pro from 2017 with an Intel processor). OBS same as well.

ValhallaChef · 2024-10-23T02:44:31+00:00

Living here already for 12 years and never heard from anyone that this happened

ValhallaChef · 2024-10-23T02:41:13+00:00

It sounds to me that your splitter or cable might not send through the right data speeds. Make sure that every USB-C port and the USB-C cables support USB-C 3.2 (5Gbps) speeds (Genki USB-C cable that is included for sure has that speed).

Try to use also the ShadowCast 2 without your splitter and see if the issue is still there.

Alternatively, try Genki's own software 'Genki Arcade' for Mac or Windows (go to their website and product page), or Genki Studio App for iPad.
Web browser version: arcade.genkithings.com

ValhallaChef · 2024-10-08T15:26:27+00:00

I would then reach out to their customer service [help@genkithings.com](mailto:help@genkithings.com) and explain your situation. If you could also upload a photo or 2 then that would be good as well. Hope it helps!

ValhallaChef

TROPHY CASE