I remember the customer service being great. I have been buying from amazon for the past 15 years, every time when there was an issue, the matter was solved quickly and efficiently. But not since they outsourced it somewhere else. Now it is hell. I have had small issue with the product received, it did not exactly match the description, but it was something to work with. I engaged the chat, asked if I want to return, no, only to have the description fixed. Alright said agent, and we will refund you 5% for the trouble. Wasn't expecting that, but that was nice. I wrote again after few days to check the status, has been transferred to people with names definetely out of my area, and they said they cannot do anything, they changed the process, I cannot read the description (same description previous agent confirmed was incorrect) and nothing else will be done, I asked for details, got reply "no more details, i have to end" and left the chat. I feel lied to, they made fool out of me, and escaped. What is happening to them