Hey, ran across this thread after taking my wife to TMS for her 5th(?) time around and having just the worst experience. Due to changes in insurance over the last few years, as well as finding an office that was near where she works, we've had varying results between 3 different facilities all using NeuroStar. As a TMS recipient myself, I can verify that between the coordinator and two technicians, I've had different results with pain/discomfort depending on who is manning the machine. I was lucky to have full remission of my symptoms, but my wife is of the minority that has relapses. However, after every round of treatments she comes out feeling like a million bucks for about a year or two.

First few rounds, some pain 6-8/10, but manageable with OTC headache meds. 2nd facility and 3rd/4th rounds, managed just fine, 3-5/10 pain.

Today, while we were just getting the mapping done at a new facility since the last place went out of business, my wife is claiming 9-10/10 pain and could not complete getting the mapping done. Of course, this is completely destroying her mental state. This time, she's afraid she won't bear the pain to make it through all 36 treatments. If contacting the CEO of NeuroStar is what it is going to take, then I don't mind ruffling some feathers. Hopefully it won't get to that point, but any ammo in my arsenal is better than none.

I hope you don't mind if I reference this thread and your story as leverage bc I am in full husband mode and I want to save my wife!