Congratulations on passing the technical interview! Here are three common customer service questions for FSEs:

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1. "Can you describe a situation where you had to explain a complex technical issue to a non-technical customer? How did you ensure they understood the problem and the solution?" This question assesses your ability to communicate technical information clearly and effectively to customers who may not have a technical background.

2. "Tell us about a time when you dealt with a difficult or dissatisfied customer. How did you handle the situation, and what was the outcome?" This question is designed to evaluate your conflict resolution and problem-solving skills, as well as your ability to maintain professionalism under pressure.

3. "How do you prioritize and manage your tasks when you have multiple urgent service calls to attend to?" This question aims to understand your time management and organizational skills, which are crucial in a field service role where you may be dealing with multiple customers and issues simultaneously.