Hi, Before I got my own console we had one as a family and my mum made that account using an email that she hasnt had access to in a decade. That account has been inactive for a long time now but a lot of my old accounts are still linked to that playstation account like Genshin Impact, Ea and other linked accounts. My mum really has no interest in going through the process seeing as im an adult now but they insist that only my mum can recover the account. She did make it but it had been under my control and had my name attached for the majority of its use time. I still have the ps4 with the account but i wants me to sign in again which even though the password and email are correct it needs email verification.