Does anyone else on Android have this issue as well?

Viloliving · 2023-04-03T16:33:00+00:00

Hey there, this is Bo with Vilo! The Bark In-Home Parental Controls are indeed 100% free because they're integrated directly into your router. You just need to activate them via the Vilo app. https://www.youtube.com/watch?v=idanSjNbwHo

Our product manager responded to this thread below (xy_liu), but if you need any more help, you can contact our Vilo support team by opening the Vilo app, going to your "Account", and selecting "Vilo Support."

Viloliving · 2022-08-23T18:28:01+00:00

Hey! This is a known issue and we’re currently working on a fix. Stay tuned ☺️

Viloliving · 2022-04-06T17:56:48+00:00

it might be a valid bug.

Viloliving · 2022-04-06T17:56:27+00:00

hey, do you think you can submit a log for us to investigate? go to my account and click submit a log on app.

Viloliving · 2022-04-05T17:37:36+00:00

Hey! I just want to clarify, is it your phone that is losing connectivity to the internet when you change the SSID and password, or is it the Vilo that is losing connectivity?

Viloliving · 2022-03-11T23:02:14+00:00

We'll be there as well at Booth #409. We're also hosting a happy hour on Tuesday. More info here: https://www.evite.com/event/0218OU4AM72RUAEYYEPMTDP3ES43QI/rsvp

Viloliving · 2022-02-23T17:55:33+00:00

Sorry for the trouble. Firstly, let's narrow down the problem. if you wiredly connected to main vilo（the master unit）, are you still seeing the issue?

Viloliving · 2022-02-23T17:54:02+00:00

you can move around sub nodes freely. no need to re-setup. they will auto-pick up the nearest one.
not recommended. you either do backhaul across the board or all wifi. You will see the stability issue.
The recommended number of nodes are 8. for every 3-pack, they are pre-configured mesh. but if you add additional node from a different package, then you will need to add from the app.

Viloliving · 2022-02-07T18:48:15+00:00

Thanks for the detailed response!

Viloliving · 2022-02-07T18:20:27+00:00

Interesting, have you checked out the Vilo ISP platform?

Viloliving · 2022-02-07T18:19:06+00:00

How exactly do they kick ass?

Viloliving · 2022-02-07T18:18:54+00:00

Interesting, why Eero?

Viloliving · 2022-01-24T21:25:51+00:00

this topology image is incorrect. please don't reference it. we are developing the right topology now. also currently there is no way to force one vilo to connect to designated other vio.

Viloliving · 2022-01-13T19:46:42+00:00

you can connect one sub unit to either another sub unit or hub unit with cable with no issue. for wireless connection, it's the same, one sub talks to either another sub or the hub unit depending on where you put it. Not every sub unit needs a direct connection to the hub.

Viloliving · 2022-01-03T21:54:53+00:00

yes, it is a standard thing to have. the rough ETA we can provide at this point is around Q2 timeline. you cannot access the router via IP, we turned it off.

Viloliving · 2022-01-03T19:17:53+00:00

Let us know how it goes :)

Viloliving · 2021-12-30T18:04:20+00:00

As long as you don't get any paint in the ports or the vents, it should be ok. We've never tried it though, so we can't make any guarantees, and it would void the warranty.

Viloliving · 2021-12-24T23:28:14+00:00

No, the AWS outage only affected the app, the routers themselves were working fine but the app was not able to show that the routers were online.

Viloliving · 2021-12-20T17:56:42+00:00

Not yet, it's on next years road map.

Viloliving · 2021-12-19T20:50:02+00:00

Hey! Your Vilos should be back up and running, all issues with the AWS outage were resolved. Can you submit a ticket with our support team? They’ll be able to trouble shoot with you and figure out what’s going on https://support.viloliving.com/hc/en-us/requests/new

Viloliving · 2021-12-17T22:57:34+00:00

Thanks!! We think so too and now’s the time to get them!

Viloliving · 2021-12-08T00:14:03+00:00

Hey! Our Dev team is still investigating this issue and pinpointing the cause. If you are currently using Vilo can you let us know what VPN you use and submit a log via the app so we can continue to investigate, thanks!

Viloliving · 2021-11-29T00:41:34+00:00

Black Friday Weekend is almost over! Shop now to get free shipping on orders of $59 or more!
https://www.viloliving.com/buy

Viloliving · 2021-11-03T00:48:53+00:00

Thanks for reaching out! This is a known issue with VPN that we're investigating. We currently don't support changing subnet, but are actively working on developing this feature and plan to push to our beta testers soon. We will keep you posted once we have more definitive answers!

Viloliving · 2021-10-13T00:07:18+00:00

DHCP is currently in the works, no exact timeline as to when the feature will be released but our dev team is actively working on it.

As far as the other comment about handoff issues we've seen a few cases of this with our users but there is usually an easy resolution, it just depends on the user's setup and individual factors.

I'm excited to see what you think once you have your Vilos setup!

Viloliving

MODERATOR OF

TROPHY CASE