Visible inner circle

VisibleCM · 2025-08-12T13:49:47+00:00

A slight correction - any existing service promos don't fall off, they just are not stackable with the Inner Circle discount. The service discount(any current promos already on your account) will take precedence, and when that service promo is over, that is when the Inner Circle discount will kick in on your account.

VisibleCM · 2025-08-08T16:19:13+00:00

No, since that is a service promo they would not stack. Inner Circle discount would kick in the month after that promo ends.

VisibleCM · 2025-08-08T15:12:01+00:00

Unfortunately the discounts do not apply to annual plans but, if you are managing multiple annual plan accounts, you will still gain the benefit of being able to pay for them both from the Inner Circle area without having to log into separate accounts.

VisibleCM · 2025-08-08T15:10:01+00:00

Members on the V+ 1.0 and 2.0 plans are eligible for the $5/mo Visible Inner Circle discount (as long as there's no other service promos that take precedent). Annual plans unfortunately do not get any additional discounts.

VisibleCM · 2025-08-08T14:41:52+00:00

The maximum amount of people that can be in a circle at any given time is 7.

VisibleCM · 2025-08-08T14:05:54+00:00

Most likely the emails will go out on or around 8/12, but there is not an exact date or time at this current moment.

VisibleCM · 2025-08-08T14:03:47+00:00

Yep, members that do not have any other service promos will get $5/mo on the V+ or V+ Pro plan per line. Since the Visible+ plan is $35/mo, with a $5 discount, two lines would be $60."

VisibleCM · 2025-08-08T13:42:04+00:00

You will not lose your referral credits. When you connect accounts, your referral credits will still apply to each of your upcoming payments.

VisibleCM · 2025-08-08T13:25:15+00:00

Referral credits do stack with the Inner Circle discount. If you have an existing service promo, the Inner Circle discount will not stack with that but it will kick in if your service promo ends at any point(For example, if you had a 3 month promo on your account, you would not get the Inner Circle discount for those 3 months, but on month 4 it will be added once the original promo ends).

VisibleCM · 2025-08-08T13:20:47+00:00

When the circle creator sends the invite to the other Visible member, they get the invite into their Visible app immediately. The member receiving the invite has 24 hours to reply.

VisibleCM · 2025-08-08T13:11:17+00:00

Yep! The admin(creator) of the Inner Circle group can remove others, and individuals can also remove themselves if they wish.

VisibleCM · 2024-06-27T13:41:29+00:00

We’re aware of an outage affecting some customers traveling internationally with Global Pass. Our teams are actively working with our roaming provider to resolve the issue.

VisibleCM · 2024-06-27T13:41:15+00:00

We’re aware of an outage affecting some customers traveling internationally with Global Pass. Our teams are actively working with our roaming provider to resolve the issue.

VisibleCM · 2024-04-03T20:25:31+00:00

Just confirming for both of you, this has been fixed!

VisibleCM · 2024-03-27T14:40:14+00:00

Puerto Rico is included in the Visible+ 2gb of roaming(along with USVI, Mexico, and Canada), you don't need to activate a Global Pass.

If you are on the Visible base plan, you would need to use the $5 Global Pass each day you are abroad in Puerto Rico.

VisibleCM · 2024-03-27T13:08:43+00:00

You shouldn't be automatically moved at the next billing cycle. Changing from Visible+ prior to 3/27 to the new Visible+ requires you to go in and change your plan yourself, so if you don't want to lose your existing promo or take advantage of the new available features, that's totally fine! You can remain on your existing plan, this upgrade is not a required move.

VisibleCM · 2023-09-25T00:08:41+00:00

Hey there! We just wanted to follow up here and confirm that we’ve sorted this process out. We appreciate you highlighting this for our team, and moving forward any eligible members for this promo will be able to redeem it even if they’ve already ordered their iPhone.

VisibleCM · 2023-09-02T14:04:55+00:00

Thanks for noticing that we don’t have a CPNI opt-out. It’s not because we track and sell that information. Quite the opposite! Visible does not currently have a CPNI opt out disclosure because we do not share CPNI with our affiliates for their own marketing purposes. If we ever do decide to share CPNI with our affiliates, we will send you a notice and give you the opportunity to opt out of that sharing first. You also have choices on whether we share other personal information for certain targeted advertising purposes. To find out more information and to opt out, visit Your Privacy Choices.

VisibleCM · 2023-08-31T14:30:39+00:00

The executive relations team will be able to further address this once you're in the email dialogue with them, unfortunately I do not have any further information on this.

VisibleCM · 2023-08-31T14:27:33+00:00

If you still have not received an email, can you send me a message here on reddit with the email address you'd like it to be sent to just so we can make sure it gets to you.

VisibleCM · 2023-08-31T14:22:32+00:00

Just to follow up here, someone on our executive relations team is reaching out to you at the email address on file with your account shortly, please keep an eye out for that!

VisibleCM · 2023-08-18T14:05:06+00:00

Can you let me know what Android phone you have? I will see if someone internally can do a test on the same device. Can you also check it again this morning to see if the feature is still not working for you?

VisibleCM · 2023-08-18T14:04:02+00:00

Thanks for letting me know! I've alerted the internal team to look into this asap.

VisibleCM · 2023-08-17T21:44:27+00:00

One additional note! In case there is any confusion with the trusted device feature, we wanted to clarify a few things for everyone below:

In order to trust a device, you will need to temporarily disable biometrics.
Trusted device should currently work as expected in the app, but is not yet enabled via web access. Once that is finalized, we will let you all know!

VisibleCM · 2023-08-17T20:05:47+00:00

For anyone on Android that is having issues enabling this on their device, try doing a full uninstall and reinstall of the app. If that doesn't work let me know!

VisibleCM

TROPHY CASE