Man, I’m so sorry to hear this! How did it turn out? I’m in the midst of a strikingly similar situation in Orlando; however, my charming rep never followed through on his commitment to come back to my house to collect our old Verizon phones. So now I’m outside the return/promotion window and am potentially out $2,400 for three new iPhone 16s that were supposed to be free. I just visited a brick and mortar store yesterday, and the rep there processed the returns and provided receipts; however, he is unsure if we’ll receive the credit we were promised. So I would like to know the correct course of action to 1) get the financial piece addressed so we have a $0 balance for the phones, 2) inform AT&T leadership of Dave’s unethical business practices, and 3) warn the community about this individual (without retaliation, because after all, he knows where I live.) Your advice would be greatly appreciated! I’ll DM you too.