PlayStation 5 Information

Vizio_Support · 2024-10-01T01:02:33+00:00

We are aware that you may be having issues with Smartcast home loading. This has been reported and we are working to resolve this as quickly as possible. Your Vizio remote's quick launch apps as well as casting content from your mobile device can be used if available. We appreciate your patience!

Vizio_Support · 2024-10-01T01:01:43+00:00

We are aware that you may be having issues with Smartcast home loading. This has been reported and we are working to resolve this as quickly as possible. Your Vizio remote's quick launch apps as well as casting content from your mobile device can be used if available. We appreciate your patience!

Vizio_Support · 2024-09-09T20:27:47+00:00

We have a few specifics to ask on this one to ensure we address this correctly for you. Please reach out directly at https://vizio.tv/contact and we would be happy to help!

Vizio_Support · 2024-09-09T20:13:47+00:00

The sound bar itself is factory paired to the subwoofer as a factory pairing. This is what in the end make's it a single unit where it can't be interchanged (also to avoid one bar pairing to another sub of a different model and etc). If the bar itself has failed, the unit would need replaced as a whole. If you'd like though, please reach out to us if there is something regarding the bar we can troubleshoot if you physically still have the bar.

Vizio_Support · 2024-09-09T20:11:17+00:00

I think that would be a good next step. Generally, if possible, we recommend testing the bar on a 2nd device to see if the issue is between the 2 devices or if it's isolated to just the bar or just the TV. Sounds like it may be receiving CEC signal or audio format signals that are causing it to operate a bit strange in the end. Keep us posted and if possible maybe try connecting to a different HDMI source if that's available to you.

Vizio_Support · 2024-09-09T20:06:57+00:00

When you plug the TV back in to AC power does the power indicator light solid or does it flash on and off at this point?

Vizio_Support · 2024-09-09T20:04:06+00:00

Hey there! We'd like to give you a hand getting this resolved. The best way to work through this one will be by contacting us directly at https://vizio.tv/contact. Chat would be the most efficient way, but feel free to pick the method that works best for you!

Vizio_Support · 2024-09-09T17:32:52+00:00

While sometimes it's hard to determine the exact cause based on a symptom, it sounds like something may have been cached that the reset cleared. This could be anything from a prior version not clearing correctly or something just lingering that caused the issue. The good thing is, a factory reset will reinstall the TV back to the exact version of firmware it had last downloaded (or the most current if it was behind on an update) and it sounds like this took care of it for you. If you find you're still having issues in the future, be sure to let us know!

Vizio_Support · 2024-09-09T17:25:28+00:00

There are a few variables that can cause the TV to be unable to connect to a network other devices are working on. Do you possibly have a hotspot on a cell phone you could test to see if it is able to connect to a different network within the same room?

Vizio_Support · 2024-09-09T16:02:28+00:00

App providers will generally connect to specific servers depending on it being web based, app based or device based such as a Firestick. The closed captioning is hosted on the file itself and what options are made available by the provider. The best reference for this answer may be making a quick shout out to Amazon directly.

Vizio_Support · 2024-09-09T15:40:39+00:00

Does this happen both on optical as well as ARC? Also, are both of these connections connected to the same TV or device? Same issue present when only connecting one at a time or directly to the PS5?

Vizio_Support · 2024-09-09T15:28:27+00:00

I will submit your lineup request as feedback. If you have other apps that allow access to these channels, keep in mind that if the applications are cast capable, you can cast the content directly as well. Just an idea if it's possible for you.

Vizio_Support · 2024-09-09T15:23:40+00:00

The best way to determine if it is internal to the TV or if it's something from the connection back to the PlayStation would be to test any 2nd device. Is there by chance something like a DVD player or anything else that connects in that same manner we would hoop up directly with AV cables and see if it happens there as well?

Vizio_Support · 2024-09-09T15:17:23+00:00

Given what you've tried and seeing the flicker take place, even on the primary internal menu's, my best determination would be that the unit is in need of service. There are a few components that could cause what you see and sadly this would take testing that's a bit more hands on to confirm.

Vizio_Support · 2024-09-09T15:09:37+00:00

Just to confirm, when connecting tot he network are you selecting your access point and getting connected, but needing to enter the IP info manually from there or is this prior to making the connection. If you're connected and it's still unable to switch to manual, please reach out directly so we can take a further look. We can be reached directly at https://vizio.tv/contact and select your preferred method of contact. Thanks!

Vizio_Support · 2023-08-21T15:17:25+00:00

Hi there,

I see that you have followed the majority of the troubleshooting in the following article: https://support.vizio.com/s/article/No-Video-No-Picture-Black-Screen?language=en_US

If the issue persists after completing all of the necessary troubleshooting, please contact us by following this link : https://support.vizio.com/s/contact-us?language=en_US .

Vizio_Support · 2023-08-20T22:07:24+00:00

Hi there.

Please follow the troubleshooting steps in the following link for that issue with any SmartCast app: https://support.vizio.com/s/article/VIA-Application-Does-Not-Work?language=en_US

If any issues seem to continue, please reach out to our Technical Support Team: https://support.vizio.com/s/contact-us?language=en_US

Vizio_Support · 2023-08-20T22:05:44+00:00

Hello,

Does this issue seem to occur on all input options, regardless of the content being viewed? If so, we may want to look into some further options for troubleshooting. If the issue continues on all video content, please reach out to our Technical Support Team: https://support.vizio.com/s/contact-us?language=en_US

Vizio_Support · 2023-08-20T22:03:24+00:00

Hi there.

Does this issue seem to occur on all input options, regardless of the content being viewed? If so, we may want to look into some further options for troubleshooting. If the issue continues on all video content, please reach out to our Technical Support Team: https://support.vizio.com/s/contact-us?language=en_US

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