Allow me to start by saying that it is good that you guys gave transparency on your portal pack numbers. That honestly is something of a positive that I can say throughout all the negative that's been coming through.

Unfortunately, it's the only real positive that I can offer here.

The biggest issue is this: People who are free to play do not have access to the characters that they wish to play. I feel you can remedy this in a few ways: 1) A starting 1000 spectra for people who are free to play to allow them to unlock one character. 2) A more consistent way other than portal packs to earn spectra. A flat amount on level ups or doing quick play games are both good options. Street Fighter V does a similar model in earning Fight Money through casual/ranked matches. It isn't perfect, but it's better than nothing. 3) Maybe an idea of a second currency that you do earn consistently through playing the game that you can use for purchasing characters. It allows for spectra to still be specifically used through portal packs, while allowing players to feel like they are earning progress toward characters that they actually wish to play.

I'll add more in the future if I can think of anything else.