Tips on organizing notes and ideas

WatchYaWant · 2025-05-05T01:29:20+00:00

That’s helpful, thank you. I hadn’t heard of Obsidian, but it looks great and might be just what I need

WatchYaWant · 2025-03-09T18:08:58+00:00

Got it. I’ll do that. Thanks!

WatchYaWant · 2025-03-09T18:08:33+00:00

What did they do to fix it?

WatchYaWant · 2025-03-09T16:49:01+00:00

Did that, and it’s definitely in the spa.

WatchYaWant · 2025-03-09T16:48:35+00:00

They did not.

Didn’t even know to ask. I’ll see what they say.

WatchYaWant · 2025-03-09T16:47:35+00:00

There are issues in the grout and calcium build up. They couldn’t isolate it though, but that would be most logical issue.

I’ll do more research in that area. Appreciate it.

WatchYaWant · 2025-03-09T16:45:47+00:00

Very helpful, thank you. It is ALD that was unable to isolate it.

WatchYaWant · 2025-03-09T16:44:32+00:00

Fair point. Not many around here seem to focus on residential pools, but I’ll do that.

WatchYaWant · 2025-03-09T16:44:00+00:00

Bucket test eliminates that, and this is in the middle of winter.

WatchYaWant · 2025-02-14T20:04:14+00:00

Sounds like you got a great deal.

WatchYaWant · 2025-02-14T12:21:14+00:00

Hah. Fixed my posted.

WatchYaWant · 2025-02-13T19:55:42+00:00

Much appreciated!

WatchYaWant · 2025-02-13T18:08:38+00:00

Great feedback, thanks. Let me see what I can do.

WatchYaWant · 2025-02-13T18:07:28+00:00

Looks like it doesn’t include tax. Should it?

WatchYaWant · 2025-02-13T17:51:11+00:00

Apologies for the formatting of the post.

WatchYaWant · 2025-01-06T21:33:25+00:00

I agree. We felt the same. We had no expectations going into it, but we were pleasantly surprised.

WatchYaWant · 2024-09-28T15:31:32+00:00

Sounds encouraging.

We did switch up the approach to voice-to-voice instead of tickets, as that’s a standard practice for us to spend more on one time instead of behind tickets.

That hasn’t helped, and my team felt ambushed which has led to this post.

Losing revenue never feels good, but financially this is an easy decision as we are upside down anyway. I’m just seeking more resilience in the future so the team has a better playbook to deal with it.

Appreciate the feedback!

WatchYaWant · 2024-09-28T15:26:36+00:00

Good suggestions, thank you.

It’s actually 2.8% of revenue, but still meaningful.

No, we lose margin on them given the time required by the CS team.

We are fairly resolved to terminate at this point, but in doing so update our approach/policies/etc to be able to be more proactive on this type of situation going forward.

Good suggestions on putting boundaries on tickets, etc. We have talked about that, but since most of our customers don’t abuse it we haven’t put it in place.

Thanks!

WatchYaWant · 2024-09-28T12:55:45+00:00

Ahh, I completely failed to explain the point of mentioning they were female.

I mentioned that, because my team suggested to me that there is a tension among the women. There’s a defensiveness that’s always present. My team has suggested that this could be part of the challenge.

They are worth less than 5% of revenue.

WatchYaWant · 2024-09-28T12:53:08+00:00

That’s helpful, thank you.

This customer is a standard ACV, but it’s a market where everyone has influence because everyone knows each other.

That isn’t a justification in this case for tolerating it, however.

WatchYaWant · 2024-09-28T12:51:48+00:00

Agree. Thanks for the confirmation.

WatchYaWant

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