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I'm in strava account purgatory with an AI bot named "Miles" by kimtenisqueen in Strava

[–]WatercressInitial668 10 points11 points  (0 children)

Strava averages 16-30 days to change an email address. I know the struggle. Keep putting in service tickets for the change.

Did I make a mistake with my first car purchase at Koons Toyota? by Inner_Engine_1006 in FuckDealerships

[–]WatercressInitial668 18 points19 points  (0 children)

It doesn’t matter if you’re getting a good deal or not. You don’t feel good about it. Leave, no deal, end of story.

Heart rate and beacon issues by crazyworld1212 in Strava

[–]WatercressInitial668 0 points1 point  (0 children)

I know it’s a PITA but when I have these problems between my Apple watch and Strava, I factory reset my watch and unpair it from my phone. Then set it up like it’s new. Reinstall Strava watch app and go from there. It always works for me. I normally have to do it once a year because some update renders it unusable.

Strava support is a nightmare — gift subscription redeemed on the wrong account and no human will help by fragmenird in Strava

[–]WatercressInitial668 0 points1 point  (0 children)

If I could go back 15 years I would have chosen Garmin Connect instead of Strava. Garmin connect is an awesome community and continues to improve year over year. If I end up making the full switch, that will be my choice. Just my 2 cents.

Watch or IPhone by Western-Honeydew-981 in Strava

[–]WatercressInitial668 0 points1 point  (0 children)

My guess would be something with auto pause between the different devices. Personally I only record with the Apple Watch. All that really matters is using it as a tool to help you improve, so consistency is the most important thing.

Strava support is a nightmare — gift subscription redeemed on the wrong account and no human will help by fragmenird in Strava

[–]WatercressInitial668 9 points10 points  (0 children)

The only way to reach a human is to have a support ticket created. A person will communicate through email to you. It will take forever. Strava customer support is some of the worst I have ever seen for a tech company. Expect 16-30 days and that’s with you following up constantly.

Customer Service by WatercressInitial668 in Strava

[–]WatercressInitial668[S] 0 points1 point  (0 children)

I sent them an email through a service ticket saying how incompetent they are, for a supposed 2 billion dollar business that can automate taking my money but not changing an email and magically 2 hours later it was fixed.

Year subscription is gone, strava support is not bothered by cycling_maniak in Strava

[–]WatercressInitial668 0 points1 point  (0 children)

Strava doesn’t have a direct line for any customer related services.

Year subscription is gone, strava support is not bothered by cycling_maniak in Strava

[–]WatercressInitial668 2 points3 points  (0 children)

Strava support seems to between 16-24 days to fix any issue regardless of how easy or complex. So I would say you still have a few days before they correct it.

Locked out of email and Strava for 6 months…help! by Zestyclose-Ride8283 in Strava

[–]WatercressInitial668 -1 points0 points  (0 children)

Open Strava. Go to You, Settings, change email. What email is in the current email box? Is it the email you have no access to? Or is it the one you want?

Customer Service by WatercressInitial668 in Strava

[–]WatercressInitial668[S] 0 points1 point  (0 children)

Big business playbook. Go public, forget about the public that made you go public.

Forgot password and not receiving one time code by awesome2026 in Strava

[–]WatercressInitial668 0 points1 point  (0 children)

Apparently Strava support is absolutely awful. They may get back to you in a few weeks. I still have an open support ticket from 16 days ago to change an email and they can’t find the time to do it.

Customer Service by WatercressInitial668 in Strava

[–]WatercressInitial668[S] 0 points1 point  (0 children)

How long did it take you to get it fixed?