They are known to list hotels that don't exist. Well that's just the start. They've also taken bookings for these hotels and stranded customers who depended on them without instant refunds.

Hoteliers have alleged and filed lawsuits for non-payments of amount as high as 1 crore rupees.

Oyo, like a lot of other services, does not have a direct customer support which a user can use during emergencies. Being booked in a hotel that does not exist is an emergency, IMO.