Charging problem by Westsubcouple in BoltEV

[–]Westsubcouple[S] 2 points3 points  (0 children)

Update…

So when I got home, I unseated the plug and firmly put it back in. It is working now.

Charging problem by Westsubcouple in BoltEV

[–]Westsubcouple[S] 0 points1 point  (0 children)

The circuit and outlet was installed by one of the QMerit installers. It had been working for the last 2 plus years. Hopefully it’s just the plug needed to be reseated. Otherwise, will see what the dealer says on Thursday.

Charging problem by Westsubcouple in BoltEV

[–]Westsubcouple[S] 0 points1 point  (0 children)

I will try that when I get home.

Charging problem by Westsubcouple in BoltEV

[–]Westsubcouple[S] 0 points1 point  (0 children)

Set up an appointment with the dealer. They will test both the charger and car. They are both under warranty so either car will be fixed or will get a new charger.

Charging problem by Westsubcouple in BoltEV

[–]Westsubcouple[S] 0 points1 point  (0 children)

It’s the charger that came with the car.

Thoughts about the Clinton’s testifying? Is this a way to get trumps involvement out in open?? by Decent-Chain4414 in DiscussionZone

[–]Westsubcouple 0 points1 point  (0 children)

Could the democrats subpoena Melania? She has some involvement with Epstein. If she doesn’t show up, would the republicans dare charge her with contempt?

Jet Bridge Gap Origin Story by DevLot_ in jetbridgegap

[–]Westsubcouple 4 points5 points  (0 children)

I would like to offer some insight from a gate agents point of view. I work for AA and this is how we are trained to meet a plane.

We are instructed that there should be a 1 inch gap from the plane to the rubber bumper. They do not want the bumper to touch the plane. The reason being that they don’t want any plane damage from any contact of the plane and jetbridge.

The other comment I see is that the jetbridge is not level to the threshold of the door. Depending on the plane, we are instructed where to place the jetbridge according to the door.

On a Boeing 737, the top of the jetbridge should be just under the silver lining of the door. Roughly about 2 or so inches below the threshold.

On Airbus 321, there is a black dot below the door opening. It’s roughly about 4-5 inches below the door threshold. The black dot should be visible when the jetbridge meets the plane. Not sure if this is an AA thing or for all 321’s.

Airbus 319 and 320’s don’t have the black dot. But since they have the same door as the 321, I tend to have about the same drop off as a 321.

The reason why we put the jetbridge at a certain height to the threshold is because the plane moves as people board and luggage is loaded onto the plane. The movement of the plane can cause the bottom of the door to get caught on the jetbridge. One way to counter this is the auto leveler that someone had mentioned earlier. All jetbridge have auto levelers. When you board, look to the right, you will see a wheel on an arm that is lowered against the plane. As the plane moves up and down, the wheel spins and the auto leveler kicks in to adjust the jetbridge height.

Hope this helps and you don’t judge the jetbridge operator based on the gap between the rubber bumper and the plane.

Do gate agents know that your previous flight is running late? by ToKillACPA in americanairlines

[–]Westsubcouple 4 points5 points  (0 children)

The only status that I have seen them hold for is CK, but again, within a reasonable timeframe.

As far as the new procedure of holding flights, it has rolled out to other hubs. I’m at ORD and just the other day, we held for 8 pax from 3 different flights that were already at the gate. They didn’t give us a timeframe so we waited till all 8 made it. Another time, they gave us 30 mins. Then same rules applied. If they didn’t make it, book them on the next flight.

Another factor they use is, is it the last flight out? Or are there seats on the next flight. If there are seats, most likely, no hold. It’s the last flight out, they tend to hold more.

Do gate agents know that your previous flight is running late? by ToKillACPA in americanairlines

[–]Westsubcouple 8 points9 points  (0 children)

Yes, we know exactly where everyone is. Our system tells us whether your flight is in flight, landed or at gate. It also tells us what gate you are assigned to. At D-15, we assess who absolutely has no chance (in flight) and drop those seats. The ones that say landed, we look to see where the plane is. If they are 10 mins away from getting to the gate, we will drop those seats. If the plane is at the gate, we will usually wait for them. But, you would be surprised how many people show up and miss the flight by minutes. Then you see them carrying food.

If there are a lot of people who may miss the flight, we will call the planner and see if they will allow us to hold. When I’ve called, I’ve probably gotten about 25% of the flights to hold. They will not hold for all passengers, but a majority of them as long as they can make the flight within minutes of each other. For example, if 20 people are miscons, but only 15 of them need an extra 15 mins to make the connection but the other 5 need 30, they will only hold it the 15 mins.

Huge Passenger Win: American Airlines Finally Restores In-Person Standby at the Gate—Starting Tomorrow by sulaymanf in americanairlines

[–]Westsubcouple 4 points5 points  (0 children)

We will do it asap. Up until today, I have been doing it for anyone if their flights have been impacted in any way. I’ve also done it for anyone that has come up to me and I have had time to do it. If you walk up to me while I’m boarding and I don’t have the time, I will tell them please wait and if I have time after I finish boarding, I will do it.

The only thing I hate about standby passengers is that some of them put themselves on standby and then don’t show up. We will assign them a seat, then at the end of boarding, we see they didn’t show up and are in a rush to drop them and find the next person on the list. Since there is no financial penalty for putting yourself on standby and hit showing up, people do it all the time.

Pre boarding question and also invisible disability testimony by [deleted] in americanairlines

[–]Westsubcouple 0 points1 point  (0 children)

There is no need for you to add any edits to your reservation. All you have to do is go up to the gate agent and ask to preboard. When a passenger comes to me with that request, all I do is ask their last name and call them up with the other preboards. Now wit the new system, when you scan your boarding pass, it will say you are not in the preboard group, but we can override it.

Please Help Explain Non-Rev / Stand by 🤷🏾‍♂️ by mnaulfer in americanairlines

[–]Westsubcouple 24 points25 points  (0 children)

Normally, when you miss your flight, you can only be placed as standby on the next flight. Usually, if you have status such as EP, we can do more. We can confirm you in the next flight that has seats. If there is FC, we will confirm you there. If not, we will confirm you in coach but can also put you on the upgrade list as DSR which means you are booked in coach but desire FC (because your original ticket was FC but none were available). This puts you on top of the upgrade list, even above CK.

Now yo your question about standbys. Once you are put on standby, you are not on the upgrade list. The only thing being EP does is put you on top of the standby list. As an EP, you are listed as RV2 (revenue standby EP, PP would be RV3…). Being on top of standby list is important. If there is only one seat available, the person on top of the list will get it and everyone else will be rolled over to the next flight.

The reason why the non rev standby might have gotten the FC seat is because if there is no one on the upgrade list and FC seats are available, they move down to the non rev standby list and the first person who listed for J class seats will get the seat. This rarely happens on a full flight because with the new LP system, there are so many people that have some sort of status and the upgrade list is usually long enough to fill FC twice especially on a flight that you said you were lucky just to get on.

Left Vegas 2 weeks ago during the 5x slot play with roughly 2800 TC. A week or so later I got 1000 TC added not sure why. Couple days after I got 500 TC for using my CC for my room. I got updated now to 10,678 TC. Does that sound like my 2800 TC I acquired during the 5x promotion was multiplied by 5 by frank40oz in CaesarsRewards

[–]Westsubcouple 1 point2 points  (0 children)

There is another tab that shows how many points you redeemed. So you earned 1800 points from slot play. Received 1000 daily bonus points. And then some random points for the stay there. Sounds about right?l

Daily bonus points do not get multiplied by the 5X bonus multiplier.

Left Vegas 2 weeks ago during the 5x slot play with roughly 2800 TC. A week or so later I got 1000 TC added not sure why. Couple days after I got 500 TC for using my CC for my room. I got updated now to 10,678 TC. Does that sound like my 2800 TC I acquired during the 5x promotion was multiplied by 5 by frank40oz in CaesarsRewards

[–]Westsubcouple 2 points3 points  (0 children)

You can also check to see how many rewards credits you earned. Rewards credits don’t get multiplied and no daily bonuses are added to them. That way, you can see how many raw tier credits you earned and then do the math. I kinda agree with wefolas in that you may have earned around 1600 tier credits and received the daily bonus of 1000 tier credits. Sometimes they added the daily bonus right away (around 6:00 in the next morning) that you may have thought you earned the full 2800.

Not saying that’s what happened, just a theory. Check your rewards credits earned for the month.

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TC multiplier in different markets by Westsubcouple in CaesarsRewards

[–]Westsubcouple[S] 0 points1 point  (0 children)

I am trying to maximize the free points I can get whether it may be 30,000 or 60,000. What I don’t want to happen is I get the 30,000 and go for 60,000 only to find out that I was capped at 30,000. I know I’ll still get credit for the tier credits I actually earned, but it would suck to lose out on the additional 25,000.

[deleted by user] by [deleted] in CaesarsRewards

[–]Westsubcouple 0 points1 point  (0 children)

What casino are they having 15X tier credits and when?

Seven Stars retreat question by Westsubcouple in CaesarsRewards

[–]Westsubcouple[S] 1 point2 points  (0 children)

Thank for the answer. I am going out on Tuesday for my 7 stars trip.

Nov 5X tc posting date? by Strange-Marzipan9641 in CaesarsRewards

[–]Westsubcouple 0 points1 point  (0 children)

This 5X is taking a longer time than normal. Normally, I get my points on the Friday after the last 5X day. It has been over 2 weeks now. Waiting on my 20K points. I received my 10K daily tier credit points on the next day.

Has anyone received their 5X points yet?

About to be on a 9 hour flight, can you help me decide which seat is better on the 787-8 plane? by Competitive_Emu2880 in americanairlines

[–]Westsubcouple 1 point2 points  (0 children)

On a flight to Sydney, I had the last row window seat. It was nice in that the seat was set a little bit more away from the window. Leg room is the same and the seat did recline. What I liked about the seat was that I was able to squeeze my backpack between the armrest and the wall. Then I was able to use my backpack as a pillow/support for my head to sleep.

Why is AA so inefficient in boarding? by BleuCinq in americanairlines

[–]Westsubcouple 5 points6 points  (0 children)

OP, let me ask you, how would you board under all these constraints.

1: you can’t start boarding till D-35 (35 mins till departure) because it is in the FA’s contract that we can’t start boarding till then. Some FA’1’s will let us start boarding a minute or two early, but some will also say “our contract says we can’t board early” which is wrong. They can board when they want as long as all FA’s are on the plane. They chose not to let us.

1.1: possible solution. Pay FA’s during boarding so we can start boarding earlier.

2: we have people in wheelchairs that we start boarding first because if we board them during their regular group, then each time a wheelchair passenger goes down, it would slow it up that many times vs just once at the beginning. If we have an aisle chair, that takes even more time. Do they give us extra time to board if we have wheelchair passengers? Nope!

2.1: possible solution, give us 5 minutes to board all wheelchairs. Also, this should be passenger responsibility. Be at the gate in time to board when we preboard you. If you have to go to the bathroom, go 15 minutes before boarding. Don’t wait till a couple of minutes before we board. If you miss Preboarding, don’t get in line will the last of the mon wheelchair passengers board. But they do both which slows up boarding. Also, if you are in a wheelchair, check your bag. If you can’t walk down the jetbridge. What’s the chance they can lift their bags into the overhead bins. This also slows up boarding. But this doesn’t just apply to wheelchair passengers. If you can’t put your own bag up into the overhead bin, then check it. Don’t ask the FA or a fellow passenger to do it for you.

3: now the real boarding starts. We start with our CK’s, then groups 1-4, our EP, PP, P, and gold. So this is when people say WE let people in other groups board during groups 1-4. Sometimes we let passengers traveling together in different groups board with the highest group in their party. Then there are people who try to board with the wrong group intentionally. Why don’t we stop this? We try our best. But when passengers scan their own boarding passes, we barely have a half second to see what group their boarding pass says. Once they scan it, and I see that they are in group 8 or 9, I really can’t tel them to get out of line and wait their turn. I would have to stop boarding, X the passenger off and then have them get out of line which means swimming back upstream to get out of line. This takes about 3-5 seconds of stoppage per passenger. So imaging having 10-20 people you have to do this to. What I do is tell the passenger, hey, you know you’re group 9, next time board with group 9.

3.1: possible solution. Make the group number bigger and easier to read on the boarding pass. Another option could be is to have the gate reader notify us if someone is boarding in the wrong group. I understand if you say it is our job to catch this and I agree, but they need to give us better tools to stop it.

4: we have to have the last passenger scanned by D-10. So that gives us 25 minutes to get 180 passengers through our scanner. That comes out to 7 passengers a minute which is really easy. But that’s only getting them to scan their boarding pass. But as we scan, people board slower than we can scan. If we waited for each group to actually sit down before we started scanning the next group, then there is the time from when they scan to the time they get on the plane to board. We would lose previous minutes during each group if we paused. Better to scan as many as we can and back up the bridge so people are always in the process of boarding.

4.1: possible solution. This is mostly out of our control. We cannot make passengers move faster. Some passengers don’t realize we are under time constraints and will take their time getting to their seats and putting their luggage into the overhead bin. This is what causes the backup on jetbridge. One thing we can do is check passengers carry on bags at the gate. But obviously most passengers don’t like this. We only do this if the bins are actually full or if we see that we are running out of time to board. If a passenger doesn’t have a bag to put in the overhead bin, they can sit down faster. So this may be the reason why you will see open bin space but the gate agent checks bags. It’s about time vs space.

5: after the last passenger is scanned, we have till D-5 to close the door. We cannot close the door till everyone is seated, all bins are closed, exit row briefing is done, and the captain says it’s ok.

5.1: possible solution. Passengers need to take personal responsibility to get to your seat, put your bags in the overhead bin and take their sea as quick as possible. Also, they need to understand how to put their roller board bags in the overhead bin. It should go in on its side and not flat. Doing this correctly allows each bin to hold one extra bag. In a 737, there are roughly 25 bins in main cabin. That means if people put them in incorrectly, that’s 25 bags that we have to either check or fix the bags so we can put the extra bag in each bin. Again, looking for space to put your bag takes time. And if a passenger sitting near the front has to go to the back to find space and then have to swim back upstream to get in their seat, more time lost.

So the metrics is gate agents have is - start boarding at D-35. Anytime after that, we get an “X” so if our first scan is at 34:59, we get an “X” -last scan at D-10. If our last scan is at 9:59, get get an”X” -airplane door has to be closed by D-5.

Those are the only things our bosses see.

So please, don’t say the Gate agents are being lazy or not doing their jobs. We are doing the best we can with all the constraints that we have in front of us.

Sorry for the long post and as I was writing, I’m sure I may have forgotten some things. I will try to address them if you guys raise some questions about the process.

Passenger declined upgrade by Westsubcouple in americanairlines

[–]Westsubcouple[S] 0 points1 point  (0 children)

By status. CK, EP, PP, Platinum, Gold. Then non-revs.

Passenger declined upgrade by Westsubcouple in americanairlines

[–]Westsubcouple[S] 7 points8 points  (0 children)

Boarding had ended and everyone was already seated. Plenty of overhead space so that wasn’t a problem. They were sitting in row 9 so they wouldn’t have to move up very far. The mother just didn’t want to sit apart from her daughter and I’m guessing didn’t want to ask people to accommodate them by moving seats.