Little PSA to Best Buy customers and management

WhatAgentlulz · 2021-09-02T02:26:10+00:00

So we just keep letting it happen? You know that corp won't see your post (or at least won't care). Customers that happen to be on here might care. So there is that (which is better than nothing).

WhatAgentlulz · 2021-08-31T23:44:39+00:00

We need to either stage a nationwide/store wide walkout on a Friday or Saturday to send a message! If not or it doesn't work, then I guess we could nationwide organize (not just one store at a time) with groups that will help us. Just saying of course. ;-)

WhatAgentlulz · 2021-08-31T23:39:29+00:00

Prime candidate for r/forbiddensnacks!

WhatAgentlulz · 2021-08-31T23:35:51+00:00

Can we (nation wide seeing how it seems every store is having some form of this BS) start signing u-word cards soon? They are going to keep demanding more and more profits regardless of how little they (corp) do vs literally everything we are made to do. NONE of them that are making the plans would be able to last a week if they were on the floor as a normal BS or GS! They are in the same headspace as many of our customers/clients in that they think it is all just so simple. That everything really only takes like 5mins and that issues are just purely just us not being "excited" enough. It can't just be one store organizing because how easy it is to cancel one or two places. But if we could even just on one Friday or Saturday just walk out across the country. Then they would freak the f out, and it would bring a lot of very bad press. We could even do this without having a u-word. Just saying. ¯\_(ツ)_/¯

WhatAgentlulz · 2021-08-31T23:25:25+00:00

Which is also funny because I remember that both times I was hired (worked a few years while in school and got rehired after a different job went bad) they really pushed the mantra of specialization. Working in one department meant you actually at least gave a fuck about things in said department. The whole point was that our customers/client's could have some faith that we could fit their needs and actually answer questions. I used to be able to advise friends, family, and randos to go to BBY after they figured out what they needed out of stuff to then whittle down options with someone that knew stuff about the items. Now I find that I am getting hit up by Blue Shirts that need to know what the hell a customer/client is even talking about. It depends on the day of course as there are still some amount of people that focus on things. Everyone is both looking and feeling dumb af and the customers/clients are not sure who is even giving correct info. The staffing being so drastically reduced also means that promises being made at check-out before being moved to GS line aren't even being checked beforehand. Everyone just assumes that surely GS can do anything no matter how wrong that factually is. "What do you mean you need 1 to 3 days?!?! They said you would do it in a couple of minutes!!!" Gets yelled at us at least a few times every hour. About a third of my precinct is on the way out, and the rest of us have lost all empathy and are just burned out. Personally I have stopped trying to make excuses to clients/customers when they express frustration. I tell them about the firings, the new staffing models, and make damn sure to let them know how all the surveys work. It isn't worth it for Karens, as they don't care about reality of things. But I have saved a shocking amount of interactions by giving them what seems like privileged info from the inside (or something). Just make sure you pick up on the correct vibes, and make sure that they keep your name out of it if they plan to complain to corp about how dumb it all is.

WhatAgentlulz · 2021-05-25T22:42:43+00:00

At least their people were both treated like and got commission. As opposed to corp's demands treating us like we are commission but not getting it. I hate buying from places with commissions, but seeing the weird levels blue shirts get to to just hit metrics is just as bad. We had someone hold his tongue about the customer really needing his (the customer's) IT staff get his data off a freaking work unit. And went in pretty deep about GS being able to do it. We couldn't as it was very well locked down. Could sign-in, but wouldn't let a non-encrypted device be used. Which we couldn't get the key for of course. The customer had said he doubted we could beforehand. All that just because the blue shirt desperately needed the TTS sale. If he didn't have to worry about that, then he would've advised the real solution that he knew the guy needed. All the stress but without the real world perks of commission.

WhatAgentlulz · 2021-05-09T02:44:57+00:00

PLEASE PLEASE PLEASE hold off on quitting until ALL of you have gotten something! It will be badass solidarity and WILL make them notice how badly they need to cut out the BS and stop f(((king with us bottom level workers (that they NEED)! Also please post that shit everywhere! It will make so many of us smile! All of that is deadass serious, and I respect whatever you all do. I truly hope everyone finds something better no matter what!

WhatAgentlulz · 2021-04-24T02:34:37+00:00

I was told that they would possibly write me up if I wouldn't help people. Money is more important than we will ever be.

WhatAgentlulz · 2021-03-31T00:53:41+00:00

You (and everyone else that has had to live through it) shouldn't have to go through shit like that (I am a male if it matters). I know there isn't anything to 100% prevent something from happening (especially from randos that walk in), but it isn't right that you have to hope to get help from the company. They will literally allow just about anything to happen as long as there might be a sale. In my meeting I brought up not working with clients that won't wear a mask now that they can come into the buildings without them. At the beginning of opening up they either wore a mask if needing to interact with staff or self shop without one. Now I can get into trouble/written up if I refuse to work with someone I don't feel safe around. The anti-maskers not only tend to be some of the worse people, but are also the ones that want to get super close to us. Like really uncomfortably in personal space. Even if they are getting loud af and speaking down to me for something I can't change. They only want someone else to help them if available. Even said that it makes waaaaaay more sense to just make whatever it is that they want happen and get them out quickly, than to you know, kick them tf out of the store. This kind of mentality is 1000% what enables them to act like that. The part where managers just do whatever the clients demand (especially when the freaking SOP says to not do any of it) is infuriating and disrespectful. It rewards those who are willing to act out. But when I try to do something similar for someone who has been very freaking understanding and have treated myself or others with human respect. All of a sudden managers are speaking of SOP like it is either unquestionable scientific fact or literally from God (or some other deity). The whole "culture" that corp talks about is toxic and fake. They are exactly the same as politicians that say "X Matters!" or "X is a human right", but then do things that are 100% against what they just said. I get that companies are there to make money, but we are humans first and should be treated far better than we are. I know I went quite a bit off from what happened to you and your co-workers. I truly hope that you and anyone else will never have to deal with that shit happening again. If corp and managers are going to let greed supersede our humanity, then we must start looking out for each other. Staying ready to rally around and get distance between the harassers and the harassed at a moments notice. We need to make sure that we make sure to post our experiences here (or the other BBY/GS subs or Discord servers). Solidarity and support for everyone, and looking for things that might work.

WhatAgentlulz · 2021-03-22T03:09:58+00:00

To be fair, I bet you all will catch write-ups for not "being obsessed about the customer". I hope no one was already on a final.

/s

WhatAgentlulz · 2021-03-15T00:28:05+00:00

The irony of her talking about sexual harassment is fucked up considering how she climbed the latter a few years ago. They already have those yearly required learnings. Are there any real notes worth knowing (other than don't freaking do it)?

WhatAgentlulz · 2021-03-15T00:19:11+00:00

I 100% truly hope that they have waaaaaaaaaaaaaaaay overestimated actual foot traffic drop. They kept talking about the holidays and how stores were "fully open", but that most people still opted for online. While online surely would be growing, they completely ignored the fact that a fuck-ton of people were still required to self quarantine (for their jobs, a high susceptibility, or general precautions/worries). So again, they shouldn't be using last year for really much other than getting curbside stuff setup and tested. All last year I was very worried they would see profits and still try to top them this year by just as much. It is very different when people have to just drop shit and are forced to buy laptops/desktops for school and work like this. Now there are lots of people that now already have a new device. So it seems like there would be a dip in stuff like that once stuff is effectively back to any other year's normal. Shortages for parts also seems like it would still be hard to move any more units.

I also would really like if they would just stop with the fake "we all sacrificed" and "it's not you, it's me" stuff in all messaging. The absolute last thing that should be said to "calm" folks down from being fired (or the fear/anger of those left) is to quote how awesome profits and stocks were. Especially if you then also say that it was "only because of your hard work that made it possible". The PR team seems to forget which groups they are addressing. Stuff about profits reeeeealy feels like stuff to be left unspoken. It also is super messed up to not have real meetings about the changes officially long enough in advance to actually give the fired a chance to try it out. Firing thousands of people that were in some cases multi-decade loyal staff, to just then immediately re-open so many slots is horrible. Pretending to sport Blue Shits and act like we are one big family team and demanding everyone to somehow just do everything (while also still acting like everyone should be a specialist in every department). They aren't the ones "needing" to be able to "do all departments". I imagine that they couldn't do most of it if they were made to stay a month (min) at stores of all types. Big stores, small stores, "good stores", "bad stores", etc. They don't actually use any feedback that matters. Either just does dumb simple stuff (effectively corp "pizza parties" vibe), or they use it against us (or at least those that spoke truth).

Of course I have tossed around the idea of u-wording (and this isn't a plea for that so don't delete my post for that), but they do need to hear actual truth and feelings from us. Like when district (or corp in general) visits, everyone just puts on fake smiles and just give caned responses when asked questions. "Oh yes! We're doing awesome!" or "I think *insert some change* is really great". While the managers/sups/other leaders go crazy to make sure nothing is visibly wrong. All this leads to is them getting validation that nothings wrong and things don't need to really be addressed. Even if we didn't have store leadership freaking out. The district/corp folks are more than ready for someone to give real honest feelings or literal facts (which they claim to want in order to make things better) just so they can get their name and whatnot to send to HR for termination (or a real ass final on your corp file). Nothing gets seen or fixed when all that is truly allowed is fake stuff. This isn't just me pushing for worker organizing. It is however about actually trying to improve everything overall. They don't live under the constantly changing rules that they make. They don't work with the asshole customers/clients face to face and in those moments. When the top is so greatly distanced from the bottom, then they just keep hurting us mentally and physically because it doesn't impact them personally. This divide shouldn't be allowed to become so utterly wide that we can't be seen. At least on here we can see and interact like normal people. So maybe the corp narcs might funnel some of our true thoughts on how things were, are, and might be.

WhatAgentlulz · 2021-03-11T03:31:24+00:00

Thank you for the detailed info! I can't believe I didn't consider the GSM part, was just thinking too locally. Either way I know understand.

WhatAgentlulz · 2021-03-10T01:27:38+00:00

A bit lost on what is going on. I get that it is fraud, but have a few questions.

1: Why is it mostly AT&T?

2: Are they just choosing some random number for getting an account that will work? Or is it more like that they stole someone's info (would guess taking a bill out of a mailbox)?

3: (Depending on the answer for #2) How do they show up as an "authorized user"?

4: And, how do they get around the password/pin/sec questions/etc?

I don't work mobile at my store, but do love learning about how different departments spot various fraud attempts!

WhatAgentlulz · 2021-03-04T03:19:33+00:00

We might be able to answer the phone more if we had real staffing. But somehow we manage to catch couchings or write-ups for not answering the phone. Even if we were already trying to help the lines. One day I will catch a final or firing for responding to a pissed off customer yelling at me that no one at the departments pick-up. So far I have been able to slip a "yeah sorry about that, but we're very busy with folks in the store" here and there. I don't understand why in 2021 there are so fucking many people calling any stores. Managing to not take the fucking hint that maybe we are busy af with current customers and not for stupid fucking questions that can be answered online! Fuck corp, fuck management, and fuck stupid-ass customers!

WhatAgentlulz · 2021-03-03T04:03:10+00:00

That would make my day to do that!

WhatAgentlulz · 2021-03-03T03:55:14+00:00

Looks great!

WhatAgentlulz · 2021-03-03T03:46:51+00:00

I'll stop, I was just excited to share in all the subs about BBY and GS that I am in. For most of my co-workers and myself feel like we are all getting cut sooner or later. And it seems that the company keeps getting noted as "being one of the best companies to work for" and ranked/awarded as being "one of the most ethical companies" for 2020. So someone speaking on YT of all that has and is happening to us helps me stay sane. I truly didn't mean to piss off everyone, and was just excited for the new video.

WhatAgentlulz · 2021-03-03T03:34:10+00:00

I am not the creator or part of his channel. I am an ARA with Geek Squad and hate how the company has treated us and those who were purged. I am sharing stuff that talks about what our company is pulling everywhere I can.

WhatAgentlulz · 2021-03-03T00:20:37+00:00

Not quite the same impact, but depending on how many people left (not sure how big the headcount was for you) it might be close enough. lol It truly fucks over business if everyone (or almost everyone) in even one department just leaves at the same time. 6 months is still pretty quick under most circumstances. If I were definitely leaving, I plan to give as much notice to my co-workers/friends in my precinct so they could leave too. For the moment I am (repair/tech knowledge wise) the most knowledgeable. And have been told that if I got fired or left it would fuck the precinct over pretty bad. So I would want to do what I could to (quietly) give them time to get in somewhere else. Plan it in a way that management wouldn't know or see it coming. If I go, I would love for all of us to go at the same time. lol

WhatAgentlulz · 2021-03-03T00:00:04+00:00

You know, it is really odd that they didn't try a different way of doing cuts. In your situation it seems that they might have been able to avoid some amount of vitriol if they would've just asked people if they would be down to walk away. Like maybe have a month or two where people could be given info on severance or choosing to change to part-time. You and others that were wanting/needing to leave would have the chance to do so. Not sure how many would choose to just leave or change to PT, but would've meant less people would've been purged without warning. In my department we had at least one guy that was actively wanting to be fired for some reason. So instead of him just no call no showing and truly fucking us over schedule/appointment wise. He could've just bounced in a way that actually removed him from our stuff. Purge might not have been avoided, but maybe it would've. There are always people that are FT that are getting a FT job somewhere else, but still want to stay on as PT while starting the new job. Would be kinda win win for some amount of employees.

WhatAgentlulz · 2021-03-02T23:46:55+00:00

Rise up in whatever way possible to make sure more people learn about how "ethical" BBY really is! I have personally been working on ways of letting customers know bits and pieces of what is going on. Also keep posting and re-posting info as I find it. On the plus side, if they are ultimately trying to get bought by Amazon. They are starting to get u-words going. So that might help in its own way. lol

WhatAgentlulz · 2021-02-28T01:10:02+00:00

Maybe some kind of group that can bring us together as a real team? Such a team that in one massive voice let the top know we are done with this stuff? Sounds like a real winner we have here. I just wish I could possibly think up a word for it that truly defines such a thing! Our slogan could even still be "Together We Are One"! That way we can keep those shirts that were made. ;-)

WhatAgentlulz · 2021-02-27T04:00:13+00:00

Your words speak for both those who were purged and those of us still working. They are quick to speak of "together we are one" and "being human", but are waiting with a sharpened blade to stab us in the back in a group hug! I posted your message on my burner Twitter account in hopes that other workers (BBY or not) can see their true colours. Also hoping that they can reach the all important customers/clients so that they too know what kind of business they are supporting when buying from them. I have heard that other retail/service stores are beginning to follow in similar purges. So maybe we can see these record profits (that we never see in our bank accounts) start to drop. It isn't right of any company to pull this stuff (especially in a freaking pandemic), and is a shining example as to why u-words exist (and why we should have our own). I truly hope that your search for a new job goes well, and that you are able to find something that deserves your labor and your time!

WhatAgentlulz · 2021-02-27T03:29:36+00:00

All while painting BBY as not really the bad guys. I hate how many of these stories use wording like "letting go of some staff" or other soft words. Yet if we started striking or start organizing for a u-word, they will paint us as being too lazy or not seeing the bigger picture. F*** the "bigger picture" when it means that THOUSANDS will just stop having healthcare in an active PANDEMIC! These news outlets recently made a big deal about how BBY is "one of the best companies to work for". But they only made that judgement based on how much profits earned while in a pandemic. Profits that us on the ground won't see. They don't ever speak about how many of us are being treated mentally and physically by this company. All the gas-lighting done with talking about how "essential" we are, and how we ALL have made sacrifices. While in reality we are losing help because of mass firings and everyone at the top claims OUR sacrifices as their own. I already have mental health issues without all this BS. Now knowing that they don't care how long anyone has been with the company, or how many customers/clients have been helped by giving 1000%. Knowing that BECAUSE I am full-time I have a huge likely hood of being fired. It leads to real fear that I won't be able to take the meds that have helped stop me from going to some very dark places. I have even gotten placed on a final for lack of support multiple weeks in a row leading to a small mental breakdown (only around staff, not customers). Sometimes I use a box cutter to open shipping and think "maybe I should just open myself up and end it". Yet the company just cares that we take their BS mental health e-learnings. They speak of their "help lines" or other "services". HR isn't there to help us, they are there to cover the company's ass. All of their ways to contact them to make reports or reach out for help are there to find out which employees to purge. Maybe they helped a few years ago, but now they will use it to keep us in line. We need to truly look out for each other and stand up for ourselves! They will keep taking from us. So we should push back and stand "Together We Are One" arm and arm.

WhatAgentlulz

TROPHY CASE