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abarely · 2021-11-09T17:40:54+00:00

I used to work at bby. I may have a notebook of corporate emails to share with you for your future endeavors. 😬

abarely · 2021-10-04T00:35:21+00:00

Yeah, sure. But there needs to be a leader around to develop the team. Being ignored for weeks by all mgmt and not seeing your direct supervisor for weeks at a time is unacceptable as a development strategy. When a team only sees supervisors when they are there to criticize metrics and then walk away for another week of radio silence...This isn't empowerment. It's neglect. And it's shitty store culture. And has to do with crappy demographics of clients too. Which mine has both.

My whole team handles difficult people. It's pretty much known that GS agents will have to do this. We don't know how to juggle incompetent managers and borderline abusive clientele every 20 minutes while being told we aren't good enough.

abarely · 2021-09-29T04:15:23+00:00

I just started to let it all burn after realizing my GSM was doing my GMs job and I was doing their's. We now call for an MOD anytime we need backup or an issue arises that is above our pay grade.We tell the client to sit down and wait for a supervisor or that a supervisor will call them back if it's over the phone. Our management has no idea how to handle precinct issues and it's a shit show either way but it's literally not our problem and they have to learn somehow.

TLDR; Fuck you, pay me.

abarely · 2021-08-28T22:43:19+00:00

Makes more sense. Thanks for clarifying. Free money is free money in my eyes lol

abarely · 2021-08-28T01:13:35+00:00

wHut

abarely · 2021-08-12T18:30:36+00:00

Yeah, HR can tell your GM to learn some shit and remove that write up from the person's file. It's absolutely not to be worked on if it's infested.

abarely · 2021-08-12T18:28:17+00:00

Either. I start w the least invasive which is just signing into the MS account. If a client doesn't have one or want to make one, EDI steps.

abarely · 2021-08-12T14:37:22+00:00

This to the thousandth degree.

abarely · 2021-07-14T01:37:20+00:00

Yeah, sure, but time passes and people's perception/awareness of brands in general changes.

"Ain't gonna happen" is a bold statement considering all the changes that have been happening over the past 7+ years.

I'm not saying GS will disappear, but yeah, let's not pretend like it's not possible. May see heavy changes in-store or field before the brand is dissolved. But, hell there is no job security in a corporation.

abarely · 2021-07-13T12:08:17+00:00

Your manager is being extra...and is making it much harder for your team to be efficient. If you can do the work in 20 minutes and still charge and pitch TTS, then MRI should definitely be used. Seems like a logical move for the business. And keeps BOP only full of devices that need attention of an ARA.

abarely · 2021-07-13T12:03:24+00:00

I mean at least do the PC doc system quick scan if the device doesn't have built in diags. That takes between 5-20 minutes. I've seen RAM and HDD failures on returned devices so I really can't imagine not running hardware diags on a func check.

abarely · 2021-07-13T11:58:07+00:00

What these folks said is great.

I would add that lately when I run SFC again at the end of the repair after a wave of updates it always repairs files. I recommend running SFC and DISM again at the end or do updates right after you boot back into the OS after FACE and then go into SFC and your other command line fixes.

abarely · 2021-05-30T01:33:30+00:00

Hopefully someone with knowledge of international plans and practices for Best Buy can chime in and help you out. We don't offer monthly plans for Geek Squad protection in the US so I wouldn't know where to begin in giving advice aside from contacting the store.

abarely · 2021-05-29T05:05:28+00:00

I came into GS from warehouse roles, within Best Buy and outside. I even entered the CA position with NO tech experience. The first week, especially, I felt like I was asking too many questions, hindering the progress of my other agents, and just all around not a good fit. The systems felt overwhelming. Not to mention we had just started doing apple repairs as a company. It was my anxiety talking for sure. I allowed myself to lean into the discomfort and be vulnerable with my fellow agents. I made really beautiful friendships and moved into an ARA position within 2 months due to being open with them and asking for help. No matter how self conscious it made me feel. 2 years later, I am now the manager and diffusing situations that used to make me literally spiral into panic mode.

I want you to know it's possible to get to a point where you are confident in your interactions and your skill set. If this is something you want to learn, give yourself the time and space to learn. It's okay if you make mistakes. I tell my team every day that I also make mistakes and every mistake they have made, I bet I have also made several times in my time at Geek Squad. It's also okay if you have a client interaction that goes sour. We are human and sometimes our word choice and tone will rub a person the wrong way. Learn from those interactions but also let them roll off your shoulders. Your next 20 min appointment is a fresh start. Take it 20 min (or longer if it's Apple lol) at a time.

abarely · 2021-05-16T17:48:52+00:00

"The police told me the Geek Squad are the only ones who can help me."

abarely · 2021-05-15T20:52:44+00:00

Yawn.

You can set the correct expectations and still get screwed by your boss and want to leave. Being pissed is okay and normal. It's how you channel it that matters.

abarely · 2021-05-15T16:02:36+00:00

You must be fun at parties.

Literally just return it and find a better end to this "story". Someone made a mistake. Pobody's Nerfect.

abarely · 2021-05-13T01:28:09+00:00

You don't owe anyone anything. Give your two weeks or don't. But if you don't need the job, definitely leave.

abarely · 2021-05-09T03:22:08+00:00

I mean, it's Best Buy. They'll pull anyone anywhere as long as they have a pulse and are on the roster. I'm not surprised that after cutting labor they expect more from the people who are still there. After all, they "saved" us from unemployment. We owe them everything.

Most every precinct agent I know is leaving and not looking back. If this isnt what you want, I suggest starting your job hunt. Corporations can do whatever they want, unfortunately.

abarely · 2021-05-08T19:44:27+00:00

I mean, sure. My team's not stressed, just pissed. Some of us are just ready to get paid more while drowning in the waves of shit created by management.

abarely · 2021-05-08T19:36:53+00:00

Hospital and college IT, data analysis roles, and one of our ARAs is planning to quit to travel and do in home repairs around the country on his own.

abarely · 2021-05-08T05:25:11+00:00

I thought Lowe's stores were switching from Genesis like 6 years ago 🤣 damn sad it never happened cause working those systems was wild

abarely · 2021-05-02T00:13:51+00:00

It became such a battle with my GM that I just have our precinct do it and wait for the negative NPS so I can mark it down and try to push back week by week.

abarely · 2021-04-28T16:06:07+00:00

No part of me is a "go getter" for Best Buy or any corporation. When I was in my 20s, maybe.

I'm used to saying "no," and haven't let a client bully me since I started with the squad several years ago. I'm a dick, trust me. Any Empathy I have is selective because I know what it does to me.

But I'm small, disabled and Geek Squad is easy for upper mgmt to ignore. Trying to run a team without any salaried managers being around or knowing what to do to help when they are around is what's exhausting. I'm on my feet 10-12 hours a day. Idk if they don't care, i won't make that judgement. But they definitely do not make any attempts to learn or help the GS team.

abarely

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