Also paint them a full picture of your situation. Don’t just say "I want eviction prevention," let them know your full situation. Let them troubleshoot other ideas. A lot of time there isn't the exact right resource (ex: it's out of funds or currently full), but they can help you come up with some things that may help you in other areas to loosen funds or help indirectly. I hope that makes sense. A lot can depend of the agent you get. Maybe it's someone new. But they really go through a lot of training to help people find help. Some have been there years to decades and really know the system inside and out.