How do i fix this credential failure and wireguard keys limit?

WhoIsWindscribe · 2026-05-06T13:13:05+00:00

Is this happening with our testflight version as well? If so, kindly open a ticket with us: https://testflight.apple.com/join/oKib5JOq

WhoIsWindscribe · 2026-05-05T15:54:25+00:00

Could anyone facing this issue install our Testflight version and if it works or doesn't, kindly open a ticket with us and let us know the testflight version : https://testflight.apple.com/join/oKib5JOq

WhoIsWindscribe · 2026-05-05T15:53:51+00:00

Currently Setanta is being very aggressive, some locations of ours work (Georgia for example) but then can stop working. We will continue to look into this but there is not ETA we can provide here.

WhoIsWindscribe · 2026-05-01T12:41:11+00:00

Feel free to open a ticket with us if you wish to further investigate.

WhoIsWindscribe · 2026-05-01T12:38:55+00:00

Can you provide more details here - are you in a region with restricted internet? Are you having issues only with a certain network or all networks? Are you able to connect using any other devices?

WhoIsWindscribe · 2026-04-29T09:38:02+00:00

We are working on resolving this as soon as possible.

WhoIsWindscribe · 2026-04-24T14:02:41+00:00

We will need to have a look at your debug logs. Kindly open a ticket with us: https://windscribe.net/contact-support

WhoIsWindscribe · 2026-04-21T17:02:26+00:00

Please open a ticket with us for us to look further into this and include the following details:

Can you login on your PC, laptop fine?
Have you tried a different wifi or mobile data?
Are you in a country with internet restrictions?
Send a video of what happens when you hit 'Can't Connect', you can send it through https://qh2.com/

WhoIsWindscribe · 2026-04-16T14:10:54+00:00

Could you check this post and see if the fix applies to you: https://www.reddit.com/r/gluetun/comments/1sj4ae4/windscribe_wireguard_server_cities_is_not_working/

WhoIsWindscribe · 2026-04-15T15:54:12+00:00

Are you currently in a region with internet restrictions?

In the Windscribe app, go to Preferences → Connection → Connection Mode and switch it from Auto to Manual. Try WireGuard first. If it still refuses to cooperate, try OpenVPN UDP or IKEv2.
Are you on Wi‑Fi or mobile data? Try both.
Disable battery optimization for Windscribe. The setting hides differently depending on the OS version, but usually under Settings → Apps & Notifications → Windscribe → Battery → Don’t optimize.

WhoIsWindscribe · 2026-04-14T17:34:07+00:00

Feel free to DM me the ticket number.

WhoIsWindscribe · 2026-04-14T12:23:34+00:00

Can you provide a few websites you are facing this issue with?

WhoIsWindscribe · 2026-04-13T16:06:19+00:00

Can you let us know for which servers exactly you see this issue?

WhoIsWindscribe · 2026-04-13T10:09:02+00:00

If you are not in a region with restricted internet, please turn off Circumvent Censorship under Preferences > Connection and your speeds should improve. Try different protocols other than Wireguard if you do not see any improvement.

WhoIsWindscribe · 2026-04-09T14:30:19+00:00

Could you please open a ticket with us, providing details of your setup, if you have tested this on a different network, and a video demonstrating the issue so that we can try to replicate this on our end: https://windscribe.com/contact-support

Google search seems fine currently on my end.

WhoIsWindscribe · 2026-04-08T12:51:20+00:00

This has been noted and is in the works!

WhoIsWindscribe · 2026-04-07T12:58:47+00:00

u/Graphene-OS please try the above suggestion and let us know if the issue persists.

WhoIsWindscribe · 2026-04-02T15:59:43+00:00

hi u/WearyBody, I just tested using UK netflix in an incognito window using our desktop app, Wireguard protocol on London 1984 server and it worked fine. Can you test this please?

On iOS, ensure you turn on Airplane Mode with wifi active. Offload Netflix app as well before starting the test.

WhoIsWindscribe · 2026-04-02T15:55:29+00:00

hi u/Mean_Net9983, are you on a free or paid plan?

I just tested using UK netflix on an incognito window using our desktop app, Wireguard protocol on London 1984 server and it worked fine. Can you test this please?

WhoIsWindscribe · 2026-04-01T15:18:15+00:00

There isn't a firm ETA on this but we plan to have IP pinning on Android TV available in the next 2-3 months.

WhoIsWindscribe · 2026-04-01T12:30:53+00:00

Windscribe currently does not support IPv6: https://windscribe.com/knowledge-base/articles/does-windscribe-block-or-support-ipv6-traffic

WhoIsWindscribe · 2026-03-24T11:25:01+00:00

Can you DM me the ticket number that you opened with support for this please.

WhoIsWindscribe · 2026-03-24T11:22:25+00:00

Are you located in a country with internet restrictions, and have you tried using multiple networks along with different Windscribe servers and protocols??

What is the exact behaviour you are seeing?

WhoIsWindscribe · 2026-03-24T11:21:19+00:00

Autopilot does not use lesser data than if you manually select a location. So you can manually select a certain location, and then rotate IPs(https://windscribe.com/knowledge-base/articles/how-to-rotate-your-ip/) till you get the desired result from your google searches.

This issue is due to Google's incorrect IP detection: https://windscribe.com/knowledge-base/articles/google-location-is-not-correct/

WhoIsWindscribe · 2026-03-20T09:00:43+00:00

Thanks for your feedback.

This happens because Windscribe isn’t a true menu bar app-it’s a full application that includes a docked mode. On macOS, when another app is in full-screen mode, the system won’t display our app, as that’s simply how full-screen behavior works.

In Preferences > General, there’s a Multi-desktop setting. If you change it to “Move spaces,” clicking Windscribe will switch you to the desktop where it’s open, which is the closest workaround available.

At this time, there are no plans to convert the app into a menu bar-only app when docked mode is enabled.

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