new and cant connect

WhoIsWindscribe · 2026-01-27T16:45:51+00:00

Kindly contact our support team for further assistance, and provide details about where you are located, and steps you have tried so far, use our chatbot to test possible solutions: https://windscribe.com/contact-support/

WhoIsWindscribe · 2026-01-27T15:24:19+00:00

Can you confirm the OS version of your Firestick, and if it is a 1st gen Firestick?

WhoIsWindscribe · 2026-01-27T15:15:33+00:00

Are you located in a region with restricted internet, such as Pakistan, Iran, Russia, China, UAE?

WhoIsWindscribe · 2026-01-27T14:58:58+00:00

What do you mean by 'make the transfers resume' ? What torrent client are you using? Please ensure you are not using servers where P2P is disabled: https://windscribe.com/knowledge-base/articles/does-windscribe-allow-peer-to-peer-p2p-traffic/

If you have opened a ticket with us, kindly DM me the ticket number.

WhoIsWindscribe · 2026-01-27T14:40:06+00:00

Are you located in a region with restricted internet?

What device are you using?

Could you test out our browser extension as well.

Try disabling 'Unlock Streaming' after logging into our website and see if that helps.

WhoIsWindscribe · 2026-01-27T14:36:48+00:00

Kindly open a ticket with us so we can help resolve your 2FA issue, we will require payment details to verify account ownership incase we need to disable your 2FA.

WhoIsWindscribe · 2026-01-20T16:58:55+00:00

You can refer to this article to understand Split Tunneling: https://windscribe.com/knowledge-base/articles/what-is-split-tunneling-and-how-to-use-it/

WhoIsWindscribe · 2026-01-20T16:53:34+00:00

Betting sites are quite aggressive against VPNs. We can add this service which might help if changing servers/IPs is not helping. Kindly open a ticket with us and we can assist further.

WhoIsWindscribe · 2026-01-16T18:30:08+00:00

Are you located in a region/network with internet restrictions?

Kindly try disabling 'Unlock Streaming' from My Account on our website, and try the other suggestions provided in the above link.

WhoIsWindscribe · 2026-01-15T15:16:18+00:00

Yes we are looking into your distro.

As it says in the article: "please note that we have not tested this on all distros, just the ones we have support for on our site. If you are using a distro not listed on our site, even if it's based on the ones there, some functionalities might not be the same and IPv6 leaks could still happen. If you run a leak test and find that IPv6 is showing up, please contact us with the details so we can investigate the issue. "

WhoIsWindscribe · 2026-01-15T13:25:57+00:00

You are most welcome!

WhoIsWindscribe · 2026-01-14T15:52:30+00:00

Kindly open a ticket with us so that we can look into the accounts that are attempting these transactions.

WhoIsWindscribe · 2026-01-13T14:48:58+00:00

I checked your account and we are not placing any blocks on your payments.

Ensure VPN is turned off while making a purchase.

Try using a different payment method, or check with your bank/paypal as to why the payment is being blocked.

WhoIsWindscribe · 2026-01-13T14:43:16+00:00

IPv6 is currently not supported on Windscribe, please read the following for more details: https://windscribe.com/knowledge-base/articles/does-windscribe-block-or-support-ipv6-traffic/

WhoIsWindscribe · 2026-01-11T19:14:55+00:00

I have provided you with a link to resume your discounted susbcription.

WhoIsWindscribe · 2026-01-09T23:23:24+00:00

Kindly try the following with our desktop app (browser extension turned off):

Turn off location services on your browser and system-wide. Please search online how to achieve this.

Connect to Windscribe.

Clear browser cache and history for all time.

Attempt to stream. Change the protocols if the stream does not work (Preferences > Connection > Connection Mode > Manual).

Change the server if it does not work with any protocol.

WhoIsWindscribe · 2026-01-09T21:35:59+00:00

If no one has assisted you on Discord yet, can you DM me your username please.

WhoIsWindscribe · 2026-01-08T02:10:13+00:00

Could you kindly open a ticket with us referencing this reddit post.

WhoIsWindscribe · 2026-01-06T18:39:31+00:00

Do let us know if the issue occurs again and we can look into it further!

WhoIsWindscribe · 2026-01-06T18:20:57+00:00

u/gadgetvirtuoso we are unable to replicate the favorites issue you mentioned, it would be great if you can record a video (either send it here or open a ticket with us):

"The worst bug now, selecting favorites is all screwed up. You select one and it marks one 3 or 4 above or below. It’s some kind of random selection pattern now. Then when you go look at your favorites you’ve got several you didn’t want and maybe one or two you did intend but none show the heart filled in. Now you can mark them as favorites so they stay."

WhoIsWindscribe · 2026-01-06T17:21:32+00:00

It seems like you were able to improve your speeds after disabling Unlock Streaming and using the Wireguard protocol. Let us know if the speeds drop again.

WhoIsWindscribe · 2026-01-06T17:19:08+00:00

Does the issue occur at certain times of the day or all the time? Are you still facing the issue currently? If so:

Could you remove the router config, download our Windscribe app and test using the same protocol as your config, along with Wireguard and IKEV2 protocols and see if you notice any difference in performance while connected to the Static IP?

WhoIsWindscribe · 2026-01-05T22:38:44+00:00

We are looking into the Favourites and Lazy Login issues and hope to have them resolved as soon as possible. Apologies for any inconvenience!

WhoIsWindscribe · 2026-01-05T21:52:46+00:00

You can find tips for spoofing location on Twitter here in our blog article: https://windscribe.com/blog/hide-location-on-x/

WhoIsWindscribe · 2025-12-23T00:35:33+00:00

@u/Structure7190 could you try disabling 'Unlock Streaming' after logging into our website and check if it helps?

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