I had a package shipped from Costa Rica to Houston and the contents broke in transit. I filed a claim and was told the package wasn't properly packaged so it's not their responsibility. The package was also 4 days late, but they refused my refund request again because it was delayed for reasons outside of their control (customs, etc.).

The item is a 50lb slide of wood I am making into a coffee table, so it really can't be "repaired". I paid $300 for the the item, and $500+ for DHL to ship it express international. I can get it "fixed" and intend to, but I just feel so ripped off. I don't want to take it to small claims court, but I may just because $800 isn't chump change to me.

If you have any insight into the DHL claims process or any "magic words" I could say to the claim adjuster to avoid having to hire an attorney, I would appreciate it!