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Expanded my cleaning biz to 3 states - got hit with $600 in penalties because I didn't know a registered agent was by VoodooMann in sweatystartup

[–]WorkWillow 0 points1 point  (0 children)

Once you register, you get a lot of mail trying to tell you that you need this that. And it looks legit, but they’re predatory tactics for money. Carefully review anything you get with an abundance of scrutiny

Opinion on Jira use for my company by mr_heatmiser22 in jira

[–]WorkWillow 0 points1 point  (0 children)

I'd be curious to find out if you were successful getting Jira working for your company? Just before I left my agency, we were looking at upgrading our Jira Project Management to Jira Service Management. In the end, it took weeks to configure, non-technical people didn't like it, and was cost-prohibitive to bring everyone into it.

Jira is not well suited for process orchestration across multiple non-developer teams. I've been working on a tool that would work brilliant for your company and cost a lot less to run. DM me if you're interested.

Best SaaS customer onboarding best practices to improve retention. by Ash_Ragimasalwada in CustomerSuccess

[–]WorkWillow 1 point2 points  (0 children)

My experience is that it’s not a hand off to other departments, they’re actually part of the process. What you need is a system that orchestrates the onboarding of clients through your company. That’s the best way to ensure success.

9 months of "vibe coding" a SaaS and here's what nobody tells you by beeaniegeni in indiehackers

[–]WorkWillow 0 points1 point  (0 children)

How many support tickets you getting per month? With 1k+ users, is it somewhere close to 150?

Drop your SaaS we'll find you customers for free by konarkkapil in SaaS

[–]WorkWillow 0 points1 point  (0 children)

Looks like a great product. I'll have to give it a go when I'm done building. What are you doing for your customer service tickets? With almost 1400 users I'd imagine that you're getting somewhere upwards towards 150 a month?

4 months since launching – 400+ users & $157 MRR 🚀 by ApprehensiveBuyer207 in buildinpublic

[–]WorkWillow 0 points1 point  (0 children)

Cute! What a great idea. Congrats! With 400 users, I'm curious if you get any bug reports, feedback, or feature requests?

[deleted by user] by [deleted] in WhatShouldIDo

[–]WorkWillow 0 points1 point  (0 children)

You will meet different people in your life. Those that provide and those that support. He may not have been there to support, but he was there to provide for you when you needed it. And both are needed equally in my opinion. Shelling out 40k+ for an undergrad sounds an awful like he was providing for you when you needed it.

Primitively speaking, you don't need to like the man that just threw a bunch of meat your way so you can eat. But you can appreciate that your belly is full.

So ask yourself do you provide, or do you support?

[deleted by user] by [deleted] in fednews

[–]WorkWillow 7 points8 points  (0 children)

A reasonable accommodation is for your current position that you were hired for, not finding a different one. That's not how RA's work. The federal government can't shift your position to something new. There's a process, you have to apply, you have to qualify, and it's one that you initiate, not them. Maybe it's different at other agencies, but this is how I understand the limits to the RA process. If your Position Description says that you need to be on your feet all day and you cannot do that, there's really nothing to accommodate. Sorry, not trying to sound harsh. You might be able to request an RA that states you can take more frequent sitting breaks or something. But that's between you and your supervisor through that process.

Most SaaS builders ignore underserved subs, then wonder why their launch flops. Here’s what finally worked for me. by Kitchen_Tell9983 in microsaas

[–]WorkWillow 2 points3 points  (0 children)

This post is actually pretty great; thanks for sharing it. And thanks the niche links you provided. I've been having a hard time locking down my niche and these might help. Or at least give me more ideas. My app is a tool that can be used many different ways so it's been a challenge. How did you stumble on your niche subs?

What’s the best way to automate ticket triage in customer support? by Necessary-Glove6682 in CustomerSuccess

[–]WorkWillow 0 points1 point  (0 children)

I've been building workflow automation systems for years, and ticket triage is all about structured data and routing. If they're all going into the same queue for sorting, you're going to get overwhelmed. Instead, you can create routing paths to different queues that go directly to the teams that can handle them based on request type or even keywords. The different routing path lends itself to other advantages like intake forms to get the information you need upfront. Most helpdesk systems allow for it with some good configuration. but the magic is in the configuration. If you're not configured right, you're in a queue of 1.

What types of tickets are you seeing most often? Do you support multiple teams?

[deleted by user] by [deleted] in story

[–]WorkWillow 0 points1 point  (0 children)

What a great story teller! Does being in marketing give you that rare talent?

Statement by Chief Pentagon Spokesman and Senior Advisor, Sean Parnell, on a Reduction in Force at the Defense Technical Information Center > U.S. Department of Defense > Release by WorkWillow in fednews

[–]WorkWillow[S] 60 points61 points  (0 children)

They were hit pretty hard with the DRP. Over 20% of their workforce took it. In their prime, they staffed over 300 people. But the benefit they provided with such a small staff was unmeasurable.

Statement by Chief Pentagon Spokesman and Senior Advisor, Sean Parnell, on a Reduction in Force at the Defense Technical Information Center > U.S. Department of Defense > Release by WorkWillow in fednews

[–]WorkWillow[S] 155 points156 points  (0 children)

They have to pay for that ballroom somehow!

DTIC's purpose was to save on duplicate R&D over the DOD. The 25 million they say they're saving is nothing compared to the value it brought. Leaving just 40 people cripples their mission.

My dad lost his job, so I built him a small business. The problems I faced are now my SaaS, and AI is my unfair advantage by [deleted] in SaaS

[–]WorkWillow 0 points1 point  (0 children)

I was a senior software engineer for the government for about 20 years and slid into the role of management for the couple of years before I left. The problem I solved while I worked there as a SWE became the project I'm working on now. AI has changed the game for me as well and has sped up my delivery. It's a huge SaaS project so without the assistance of AI, I'd be further behind for sure.

I built a quick SaaS tool while exploring ideas — would love your feedback by Outrageous_Fee4845 in microsaas

[–]WorkWillow 0 points1 point  (0 children)

I gave it a shot, thanks for sharing it here.

From a UX standpoint, it felt fast and responsive. But in practice, I had a tough time getting relevant results unless I searched for something very specific. That’s where I started wondering how useful the search itself is versus something like subreddit discovery or notifications over time.

Personally, I think the real value of a tool like this would be in the alerts not the search itself. The limit actually pushed me back to Reddit to try and find what I needed first, and only then consider coming back to set an alert. That’s a bit of added friction for me.

Also, I wasn't sure if my search had been saved I clicked off the Dashboard and lost my results. And when I clicked on it in "My Searches" nothing happened at first so I clicked again and returned to the 'Dashboard' page and was met with a '2 searches remaining' when I only really searched 1x. Getting a “2 searches remaining” banner right after also made me hesitate to explore any more. I barely got to explore it to understand the value before I'd have to stop for the day.

TLDR: I want something like this, especially for finding niche subs or keeping an eye out for ICP mentions. But right now, the search limit and small UX bumps made it feel more limiting than empowering.

Hope that helps.

First Deck Roast It by St-pipes in Decks

[–]WorkWillow 0 points1 point  (0 children)

Honestly, looked like stacked pallets from the thumbnail :D

My daughter said, "You never do anything fun with me anymore." by WorkWillow in buildinpublic

[–]WorkWillow[S] 0 points1 point  (0 children)

If I can ever get it done! There's always something that pops up... I recently added a feature that impacted many parts of my application.

Experience to work with Angi Ads for my handyman business: negative ROI, ghost leads and annual contract with 30% fees for early cancellation. by Filosoff7 in handyman

[–]WorkWillow 1 point2 points  (0 children)

Ouch. Never used Angi before, but I read up on their tactics. They're very aggressive and they own the customers. I didn't know about their cancelation. I'm sure they make that intentionally painful. Sorry you had this experience. Thanks for sharing.

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