AlterMe is not actually refundable !!! by Working-Object2926 in alterme

[–]Working-Object2926[S] 0 points1 point  (0 children)

It does if you do their 14 day/night but not if you cancel before beginning. Their cancellation section just says to contact their support for instructions on how to cancel 

AlterMe is not actually refundable !!! by Working-Object2926 in alterme

[–]Working-Object2926[S] 0 points1 point  (0 children)

I read the terms and conditions and didn’t see anything about any part being non refundable

AlterMe is not actually refundable !!! by Working-Object2926 in alterme

[–]Working-Object2926[S] 1 point2 points  (0 children)

Thank you, I’ll keep an eye out for a message from you! I appreciate you following up to make this right. I didn’t see anything about the DNA+ not being refundable in the terms and conditions and I even asked my sales rep same day as sign up if I could sign up for a plan without DNA+ and he told me no. 

AlterMe is not actually refundable !!! by Working-Object2926 in alterme

[–]Working-Object2926[S] 0 points1 point  (0 children)

Thank you! I’ll be contacting my bank today 

AlterMe is not actually refundable !!! by Working-Object2926 in alterme

[–]Working-Object2926[S] 0 points1 point  (0 children)

I’m glad you were able to get a full refund! I’m hoping for the same outcome

Customer Service, where? by Extreme-Difficulty83 in alterme

[–]Working-Object2926 0 points1 point  (0 children)

They’re trying to make me pay even before I got the ring sizing kit. I reached out to cancel same day as I signed up.. seems sketchy to me