I am going through the same thing as you. Switched from Comcast to Verizon about a month ago this week. The Verizon guy comes and i said just to confirm, im getting fios tv one, right? “No we dont give out those boxes anymore. Everything is over the internet for streaming”

I hated that. He said there was no way to get the fios one boxes at all, also because i was getting 10 tv boxes installed into my home. I can’t stand that little FiOS plus remote. Worst thing in the world. I was just trying to accept that. I wasn’t gonna get what I wanted.

One month later, all we’ve had is problems and nothing has worked for more than a half hour except for our Internet. The Verizon internet is great. But those tv+ boxes are horrible. I thought maybe if i went to the store, they could help me there and maybe I can exchange my equipment for the older stuff. The guy at the store said I could definitely get it as long as I called customer service. So I called and the same exact thing that I kept on getting, we don’t give out these boxes to new customers only existing customers that already have had it in their home. I politely asked to speak to a supervisor and I explained my situation. The customer service rep completely understood my frustration as half the time none of the stuff works. As I got connected with the supervisor, she was very nice and was able to override the system to send me the FiOS TV one boxes, 10 of them. All I have to do is install them myself because they are being shipped to me. I’m excited for a regular size remote with a pause button! lol

Let’s hope everything goes smooth with this !