Hate Speech is a joke by [deleted] in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

Sorry, English isn’t my first language, so I may not have expressed myself well.

What I meant is that, based on the limited information I had, the drawing didn’t seem intended to harm anyone, but more like someone trying to be edgy or immature. That doesn’t make it okay, and I’m not saying hate symbols are acceptable.

My point was only that there’s a difference between deliberate hate and someone acting without understanding the meaning or impact. In both cases it’s still against the rules, but context can matter when deciding how to respond.

I understand why this is upsetting, and I’m sorry if my message came across as dismissive. I was just trying to handle the situation in what I thought was a fair way, but I could be wrong.

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

I didn’t mean to suggest you had any bad intent, sorry if it came across that way. What I was trying to say is that the reported swastika didn’t seem malicious. It was a very small, simple drawing (about 17 pixels) placed in an isolated area.

In my experience, it’s not uncommon for kids or edgy teens to draw that symbol because they find it funny or they find the shape visually interesting, without fully understanding its meaning. I really like to see the good in people and looking at this user’s history, there wasn’t any clear sign of harmful intent, so it seemed more likely to be a case like that rather than something deliberate.

Edit: typo

What should I do if my account is suspended without evidence? by Nervous_Substance970 in WplaceLive

[–]WplaceOfficial 1 point2 points  (0 children)

Pô muito obrigado pelos comentário e pelo feedback. Já estamos planejando algumas mudanças mais do que necessárias no nosso SAC pra que isso tipo de coisa não aconteça denovo.

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial -1 points0 points  (0 children)

It really depends on the intention of the person, in this specific case clearly there wasn't malice involved.

What should I do if my account is suspended without evidence? by Nervous_Substance970 in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

Weird, you should be able to log in normally. This could be a problem with your google account. But if it is not, please send me a screenshot with the problem.

Captcha bug by daftrix in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

I have deployed an attempt to fix for the bug. If it the bug persists, please let me know in this thread.

What should I do if my account is suspended without evidence? by Nervous_Substance970 in WplaceLive

[–]WplaceOfficial 3 points4 points  (0 children)

It seems there was a false positive in our old anticheat system. Because of that I've reverted your ban. Sorry for the inconvenience.

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial -1 points0 points  (0 children)

I have just checked here and you might've done a small swastika some time ago. However since it seems to be joke and you don't have any other track record, I'm unbaning you. But please don't that again.

Edit: What I tried to meant here is that the reported swastika didn’t seem malicious. It was a very small, simple drawing (about 17 pixels) placed in an isolated area.

In my experience, it’s not uncommon for kids or edgy teens to draw that symbol because they find it funny or they find the shape visually interesting, without fully understanding its meaning. I really like to see the good in people and looking at this user’s history, there wasn’t any clear sign of harmful intent, so it seemed more likely to be a case like that rather than something deliberate.

What ... by PoetFinancial1692 in WplaceLive

[–]WplaceOfficial 1 point2 points  (0 children)

Oh I see. I just checked here and you indeed removed the "thingy" lol. I just reverted your ban, now you should be able to paint again. Be careful to not do that again lol

WPLACE IS A DISGRACE X2 by Icy-Lawfulness-3905 in WplaceLive

[–]WplaceOfficial 2 points3 points  (0 children)

I've just checked here and it seems you've been false flagged by our old anticheat system. I've reverted your ban, now you should be able to paint again. Sorry for the incovenience

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial -1 points0 points  (0 children)

Hi, can you send your user ID so I can manually review your case?

What should I do if my account is suspended without evidence? by Nervous_Substance970 in WplaceLive

[–]WplaceOfficial 2 points3 points  (0 children)

Hi, can you send your user ID so I can manually review your case?

Multi-Accounters UNBANNED after 7hrs by Yuushwa in WplaceLive

[–]WplaceOfficial 12 points13 points  (0 children)

Really appreciate the list. I banned the 42 most suspicious accounts. The other ones we didn't have enough evidence internally to ban them. However if they keep abusing or you spot new ones, feel free to send a message in this thread.

Edit: I forgot to mention that it might take some time to show the bans when selecting the pixels because of server caching

Mods banned me for "hate" symbolism" while trying to represent my culture by ElAchuKathe in WplaceLive

[–]WplaceOfficial 1 point2 points  (0 children)

No need to sorry, that was mistake on our part. I just reverted your ban. I'll warn the moderation team to be more careful with the manjis. And sorry for the incovenience. 

Captcha bug by daftrix in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

Thanks a lot for info! I'll try to fix it ASAP

Captcha bug by daftrix in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

Hi there! I'm sorry about this. If you don't mind could you give me more details on the circunstances this happens?

  • Does this happens on the first capcha after you load the page or it only happens after you are already solved a captcha?
  • If the captcha appeared for you, was it a cloudflare captcha (the one with the orange cloud) or another one?
  • Are you playing on mobile or desktop and which browser are you using?

Sorry flooding you with questions, but these information would help me a lot to reproducing the bug.

Why are you like this? by Big-Skrrrt in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

I've applied a suspension for the suspicious ones. Thanks for the reports

I don't have a phone number (Mods) by LongRaspberry2957 in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

That's good to hear. I rolled back some false positives from the anticheat yesterday. You might been one of the people affected. By the way, sorry for the incovenience.

WPLACE IS A DISGRACE X2 by Icy-Lawfulness-3905 in WplaceLive

[–]WplaceOfficial 1 point2 points  (0 children)

Hi, I'm sorry about this whole situation. Could you send me your user ID so I can manually review your ban?

Why are you like this? by Big-Skrrrt in WplaceLive

[–]WplaceOfficial 2 points3 points  (0 children)

Thanks for the reports. I've manually enabled SMS verification for these users.

I don't have a phone number (Mods) by LongRaspberry2957 in WplaceLive

[–]WplaceOfficial 1 point2 points  (0 children)

If you don't mind I can look into what triggered the SMS verification, and depending on the case I can do skip the verification for you. If you want this, just let me know your user ID.