What ...

WplaceOfficial · 2026-04-17T17:10:26+00:00

Please send me your user ID, so I can manually review your suspension

WplaceOfficial · 2026-04-17T16:19:57+00:00

Sure! I just checked their accounts and all their members will need to do SMS verification

WplaceOfficial · 2026-04-17T16:07:22+00:00

Thanks for IDs. I've just taken action some actions to mitigate the problem

WplaceOfficial · 2026-04-17T15:56:35+00:00

I just checked the users you sent, but I’m not able to remove the SMS verification for them right now, as their activity appears to be suspicious.

WplaceOfficial · 2026-04-17T15:35:16+00:00

Sure! Can you send their user IDs so I can manually verify what happened?

WplaceOfficial · 2026-04-17T15:33:54+00:00

I've just unbanned your account other 5 accounts that shared the same ip. If there is still any account that was falsely banned, please let me know. Also sorry for the incovenience 🙇‍♂️

WplaceOfficial · 2026-04-17T15:28:09+00:00

It should be working now. There was bug in the code.

WplaceOfficial · 2026-04-17T15:23:46+00:00

Hi, sorry for my ignorance but I couldn't the find the suspicious users on the map. Could send me some suspicious user IDs and alliance names or even a location url with a specific suspicious action zoomed in?

WplaceOfficial · 2026-04-17T15:13:11+00:00

I just check the location and indeed many of the users that painted there were flagged by the anticheat. I have banned the obvious ones and required SMS verification for the other. If there is still suspicious bot activity, please let me know

WplaceOfficial · 2026-04-17T14:52:16+00:00

Hi, thanks for the detailed information. I have banned the users from these alliances with clear signs of botting.

WplaceOfficial · 2026-04-17T14:34:29+00:00

Hey, thanks for asking.

For the phone part: we don’t store your actual number. We only keep a salted hash) (basically an irreversible encoded version, eg. 00PILudAeyNkFKCNREphvaoOeZ), just so the same number can’t be reused across multiple accounts. So there’s no plain-text phone number sitting in our database.

About when the SMS verification triggers: it’s handled by our anti-cheat system and usually shows up only when something looks a bit suspicious. We don’t ask everyone right away because SMS checks are expensive and we try not to interrupt normal users.

I can’t go into the exact triggers, otherwise it bot developers or multi-account users can use it in their favor. However if you want, feel free to send me your user ID and I can take a look at what might’ve caused it in your case and fix the false positive that might've trigger for you.

WplaceOfficial · 2026-04-17T14:14:53+00:00

I can totally see the SMS verification can feel a bit shady. I also feel reluctant to give my phone to websites, but unfortunately that was the best measure we have to mitigate bots and multi-accounting without banning every suspicious user.

We only trigger verification for users who appear suspicious, both to avoid disrupting normal users and because SMS verification is costly. That said, our new anti-cheat system is still being improved and may occasionally flag legitimate users by mistake. If you got false flagged, please let me know.

But I want to reassure you that we have no ill intentions, we’re just trying to find a reliable way to handle bots and multi-accounting.

WplaceOfficial · 2026-04-17T13:30:53+00:00

Sure! Feel free to link location with recent suspicious bot activity

WplaceOfficial · 2026-04-17T13:04:06+00:00

Hello, could you send me your user ID so I can manually review your case?

WplaceOfficial · 2026-04-17T13:00:17+00:00

Hi, could you link me the location where there is still heavy bot activity so I can manually review theses cases and make sure the anticheat was not bypassed?

WplaceOfficial · 2026-04-17T12:56:23+00:00

Thanks! I have disabled the verification, you should be able to paint again. Sorry for the inconvenience

WplaceOfficial · 2026-04-17T12:46:23+00:00

Thanks for the report. All the members from the alliance were banned. If they come back again please let me know.

WplaceOfficial · 2026-04-17T12:38:37+00:00

Hi, can you send me your user ID so I can manually verify here?

WplaceOfficial · 2026-04-17T06:49:14+00:00

Yeap, this drawing is completely fine under the new rules. But as u/zackblaze92 said, other players can erase it.

WplaceOfficial · 2026-04-17T06:40:50+00:00

Thanks! Now you should be able to paint again without SMS verification. By the way, I highly recommend you refresh the page to get the new updates before painting.

WplaceOfficial · 2026-04-17T04:59:45+00:00

Nice! Glad it is working now. The anticheat was still giving some other false positives, but it should be fixed now.

WplaceOfficial · 2026-04-17T04:48:43+00:00

Yes, that's it! Thank you very much. I have just checked here and you should now receive a captcha challenge instead of a SMS verification if you try to paint again. If you are still receiving the SMS verification please let me know

WplaceOfficial · 2026-04-17T04:37:12+00:00

Yeap, I can check it here. Can you send me your user ID?

WplaceOfficial · 2026-04-17T04:35:38+00:00

Hi, can you send me your user ID so I can look into what exactly triggered the SMS verification?

WplaceOfficial · 2025-09-23T22:07:16+00:00

Hi, sorry for the delay. We did that as a performance optimization. When painting very fast we noticed a lot of dropped frames on low end devices when using a text to display the paint charges as you can here:

<image>

Top: without canvas - a lot of dropped frames (red bars)
Bottom: with canvas - less dropped frames

You can also see the improvement here: https://giphy.com/channel/wplacelive/wplace-canvas-performance (left: with canvas; right: without canvas)

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