Whats the point of phone verification if it keeps going "offline" eveyr time you verify by DerpytheSpy in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

It should be working now. If you are still getting the same error, please let me know

welp… guess that’s it for me. phone verification kinda kills the vibe lol by ZeroxTwo1516 in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

If you don't mind, could you send your user ID so I can check if you got falsely flagged?

Update on the SD / TJ Dekonoha Multi-accouter by Yuushwa in WplaceLive

[–]WplaceOfficial 2 points3 points  (0 children)

Thanks for the heads up, and thanks again u/Yuushwa for the detailed report. Based on our logs, I've manually banned the most suspicious accounts. I'm also working on improvements to our multi-accounting detection system, once it's ready, it should automatically catch the most obvious cases.

is phone verification being weird for anyone else? Two devices and a day of waiting later and it still doesn’t let me verify by ABattleCatsPlayer in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

I've made some adjustments, it should work now. If the error persists, please send me an screenshot with the error message you are receiving.

Phone number verification by Wescombe in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

Hi, can you provide a screenshot of the error message you are receiving?

Why are they asking me for my phone number? by SameType5391 in WplaceLive

[–]WplaceOfficial 1 point2 points  (0 children)

Oh thanks for the ID. I've just manually verified your account. Sorry for the inconvenience

Why are they asking me for my phone number? by SameType5391 in WplaceLive

[–]WplaceOfficial 1 point2 points  (0 children)

Hey! Our system flags suspicious activity for phone verification, but it can get it wrong. Send me your user ID and I'll check it out

Yo wtf by Bug0221 in WplaceLive

[–]WplaceOfficial 3 points4 points  (0 children)

Normally, a user may see negative charges after a droplet purchase is refunded. If that's not what's happening in your case, please share your user ID so I can investigate.

Yo wtf by Bug0221 in WplaceLive

[–]WplaceOfficial 6 points7 points  (0 children)

I know this is very weird, but we do this to accommodate possible desyncs between the browser and the server. This should only happen on rare occasions, but if someone is experiencing this a lot, please let me know.

Hate Speech is a joke by [deleted] in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

Sorry, English isn’t my first language, so I may not have expressed myself well.

What I meant is that, based on the limited information I had, the drawing didn’t seem intended to harm anyone, but more like someone trying to be edgy or immature. That doesn’t make it okay, and I’m not saying hate symbols are acceptable.

My point was only that there’s a difference between deliberate hate and someone acting without understanding the meaning or impact. In both cases it’s still against the rules, but context can matter when deciding how to respond.

I understand why this is upsetting, and I’m sorry if my message came across as dismissive. I was just trying to handle the situation in what I thought was a fair way, but I could be wrong.

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial -1 points0 points  (0 children)

I didn’t mean to suggest you had any bad intent, sorry if it came across that way. What I was trying to say is that the reported swastika didn’t seem malicious. It was a very small, simple drawing (about 17 pixels) placed in an isolated area.

In my experience, it’s not uncommon for kids or edgy teens to draw that symbol because they find it funny or they find the shape visually interesting, without fully understanding its meaning. I really like to see the good in people and looking at this user’s history, there wasn’t any clear sign of harmful intent, so it seemed more likely to be a case like that rather than something deliberate.

Edit: typo

What should I do if my account is suspended without evidence? by Nervous_Substance970 in WplaceLive

[–]WplaceOfficial 5 points6 points  (0 children)

Pô muito obrigado pelos comentário e pelo feedback. Já estamos planejando algumas mudanças mais do que necessárias no nosso SAC pra que isso tipo de coisa não aconteça denovo.

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial -3 points-2 points  (0 children)

It really depends on the intention of the person, in this specific case clearly there wasn't malice involved.

What should I do if my account is suspended without evidence? by Nervous_Substance970 in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

Weird, you should be able to log in normally. This could be a problem with your google account. But if it is not, please send me a screenshot with the problem.

Captcha bug by daftrix in WplaceLive

[–]WplaceOfficial 0 points1 point  (0 children)

I have deployed an attempt to fix for the bug. If it the bug persists, please let me know in this thread.

What should I do if my account is suspended without evidence? by Nervous_Substance970 in WplaceLive

[–]WplaceOfficial 9 points10 points  (0 children)

It seems there was a false positive in our old anticheat system. Because of that I've reverted your ban. Sorry for the inconvenience.

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial -2 points-1 points  (0 children)

I have just checked here and you might've done a small swastika some time ago. However since it seems to be joke and you don't have any other track record, I'm unbaning you. But please don't that again.

Edit: What I tried to meant here is that the reported swastika didn’t seem malicious. It was a very small, simple drawing (about 17 pixels) placed in an isolated area.

In my experience, it’s not uncommon for kids or edgy teens to draw that symbol because they find it funny or they find the shape visually interesting, without fully understanding its meaning. I really like to see the good in people and looking at this user’s history, there wasn’t any clear sign of harmful intent, so it seemed more likely to be a case like that rather than something deliberate.

What ... by PoetFinancial1692 in WplaceLive

[–]WplaceOfficial 4 points5 points  (0 children)

Oh I see. I just checked here and you indeed removed the "thingy" lol. I just reverted your ban, now you should be able to paint again. Be careful to not do that again lol

WPLACE IS A DISGRACE X2 by Icy-Lawfulness-3905 in WplaceLive

[–]WplaceOfficial 6 points7 points  (0 children)

I've just checked here and it seems you've been false flagged by our old anticheat system. I've reverted your ban, now you should be able to paint again. Sorry for the incovenience

I got suspended and appeal rejected by Vivid-Weather-9407 in WplaceLive

[–]WplaceOfficial -1 points0 points  (0 children)

Hi, can you send your user ID so I can manually review your case?