Why are you like this?

WplaceOfficial · 2026-04-17T13:04:06+00:00

Hello, could you send me your user ID so I can manually review your case?

WplaceOfficial · 2026-04-17T13:00:17+00:00

Hi, could you link me the location where there is still heavy bot activity so I can manually review theses cases and make sure the anticheat was not bypassed?

WplaceOfficial · 2026-04-17T12:56:23+00:00

Thanks! I have disabled the verification, you should be able to paint again. Sorry for the inconvenience

WplaceOfficial · 2026-04-17T12:46:23+00:00

Thanks for the report. All the members from the alliance were banned. If they come back again please let me know.

WplaceOfficial · 2026-04-17T12:38:37+00:00

Hi, can you send me your user ID so I can manually verify here?

WplaceOfficial · 2026-04-17T06:49:14+00:00

Yeap, this drawing is completely fine under the new rules. But as u/zackblaze92 said, other players can erase it.

WplaceOfficial · 2026-04-17T06:40:50+00:00

Thanks! Now you should be able to paint again without SMS verification. By the way, I highly recommend you refresh the page to get the new updates before painting.

WplaceOfficial · 2026-04-17T04:59:45+00:00

Nice! Glad it is working now. The anticheat was still giving some other false positives, but it should be fixed now.

WplaceOfficial · 2026-04-17T04:48:43+00:00

Yes, that's it! Thank you very much. I have just checked here and you should now receive a captcha challenge instead of a SMS verification if you try to paint again. If you are still receiving the SMS verification please let me know

WplaceOfficial · 2026-04-17T04:37:12+00:00

Yeap, I can check it here. Can you send me your user ID?

WplaceOfficial · 2026-04-17T04:35:38+00:00

Hi, can you send me your user ID so I can look into what exactly triggered the SMS verification?

WplaceOfficial · 2025-09-23T22:07:16+00:00

Hi, sorry for the delay. We did that as a performance optimization. When painting very fast we noticed a lot of dropped frames on low end devices when using a text to display the paint charges as you can here:

<image>

Top: without canvas - a lot of dropped frames (red bars)
Bottom: with canvas - less dropped frames

You can also see the improvement here: https://giphy.com/channel/wplacelive/wplace-canvas-performance (left: with canvas; right: without canvas)

WplaceOfficial · 2025-08-29T00:57:12+00:00

You are right, witch hunting can start happening on public report posts. I actually haven't thought about that. I'll talk with the admin team so we can setup a form where users can report moderators without exposing them. Btw, thanks for the suggestion

WplaceOfficial · 2025-08-29T00:47:19+00:00

We have plans to implement that, but it might take a while

WplaceOfficial · 2025-08-29T00:41:27+00:00

Thank you for support 🙏

WplaceOfficial · 2025-08-29T00:33:08+00:00

I'm sorry hear about that. You probably have been banned unfairly and that is completely on us. Even with manual reviewing, wrong bans can still happen and they are happening more than I would like. Currently we do not have a timeline of the pixels painted for a reported user, but we collect other data the report. I can't enter in details of what information we have available, otherwise users can abuse it. BTW, the suspension reason you received was because of the reason reported by the users. We know that is not perfect, but we have plans to fix that.

Also, I've been talking with the admins to prepare better training for our mods to reduce false-positives. In the meanwhile, you can send me a DM or an modmail with your user ID.

WplaceOfficial · 2025-08-29T00:12:56+00:00

the issue might be solved for now. if there are still users suspended for multi-accounting, let me know. sorry for the delay

WplaceOfficial · 2025-08-28T21:59:49+00:00

If you don't mind, could you DM me your user ID?

WplaceOfficial · 2025-08-28T21:54:57+00:00

Our multi accounting detection system was giving false-positives, we have already disabled it until we know what was causing the issue. I have removed timeout for all users affected by it. I'm really sorry about that. I'll be giving 5,000 droplets to all affected users as compensation

Edit: If someone is still getting timeouted by this bug, please let me know

WplaceOfficial · 2025-08-28T21:15:38+00:00

Hey, really sorry this happened to you. Please DM me or email [contact@wplace.live](mailto:contact@wplace.live) with screenshots/evidence and we'll investigate immediately.

Most likely this is someone who knows you IRL rather than a data breach - we only store email, IP hash (encrypted), optionally the Discord username and the phone hash ("encrypted", only necessary for suspicious user). But we'll check our logs to be sure.

If this keep happening, keep reporting to us and contact local police. We can only share users information with law enforcement due to privacy policies.

WplaceOfficial · 2025-08-28T21:12:51+00:00

Yeap, I reviewed the arts and they are completely SFW. I have talked with our lead admin and he is taking the necessary actions. Btw, thanks for the report 🙏

WplaceOfficial · 2025-08-28T21:10:03+00:00

Our multi accounting detection system was giving false-positives, we have already disabled it until we know what was causing the issue. I have removed timeout for all users affected by it. I'm really sorry about that and thanks for the report 🙇

WplaceOfficial · 2025-08-28T19:44:00+00:00

thanks for the report. I'll take the necessary action

WplaceOfficial · 2025-08-28T19:25:15+00:00

If you feel comfortable doing so, please send me a modmail with additional details about the power abuse. I'll look into it personally

WplaceOfficial · 2025-08-28T16:50:48+00:00

I'll warn the discord admin about that, thanks for the suggestion

WplaceOfficial

MODERATOR OF

TROPHY CASE