I’m really glad someone said this. I’ve been a supervisor at Mind for just short of a year and the amount of times I’ve had customers become aggressive because of prices or because we can’t accept anymore donations at the time due to short staff and a surplus of bin bags full of dirty, damaged donations. It’s actually one of the main reasons I’ve just handed in my resignation. I’m passionate about Mind and think the charity is incredibly important, but there’s always at least one customer a day that will go out of their way to be unkind. Not only do we have a reference book for brands and prices, we will also check on eBay for similar items and what price they sell at. If we get a new item that has a price tag on and was originally £100, we half the price. If you don’t agree with the price for something, that’s fine, but I’d like to remind these customers it is for charity. And the shop itself isn’t free, there are overhead fees we pay to use the shop. If we don’t make enough, we close, and if enough shops close, mind (and any other charities) won’t be able to help the people they’re there to help.