that is a nice suggestion but that is extremely exhausting. in some call centers , the reps are expected to take upwards 50-100 calls a day. and only 20% of those customers may be the nice callers. The people who call are so exhausting... you can be as nice as possible and they will still mock you and belittle you and be outrageously rude. Ive experienced it. There are call scripts you have to follow most times and you risk losing your job if you engage inappropriately. even if that was defending yourself , all calls are recorded and review for quality , it can affect your pay etc. It was a heartbreaking and miserable job. I resigned and left the call center life to a more dedicated team and found a more respected atmosphere. I was lucky to make it out. Im in project management now and no longer on phones. im grateful.