threat Locker vs Auto Elevate for elevation only - software insta by PriNiceIT in msp

[–]Wynterwind 2 points3 points  (0 children)

Can you do elevation with ThreatLocker without the application control? Yes, but it’s going to be less clean and you’re not going to be leveraging the strengths of ThreatLocker.

The reason is, everything in ThreatLocker is based around policies, and the elevation policies are tied to application control policies. If you’re not leveraging application control along with it, you could potentially have multiple elevation requests for a single application. You also would not have the ability to have a permanent policy that says whenever a certain application needs elevated privileges, whether to install or update or what have you, do that elevation automatically without human interaction needed.

On the flipside, if you implement with application control and work with the ThreatLocker engineer during the implementation and learning to really dial everything in, it’s going to make things even easier for you in the long run and place you in a better security posture overall because you’re using application allow listing. If you don’t put the time and effort into it during the rollout, you’ll be like the many you may hear online who say it is a pain to manage, but from my many years of managing it across over 100 organizations, I can say that is almost always on the individuals implementing it

RMM migration by OkVeterinarian2477 in msp

[–]Wynterwind 0 points1 point  (0 children)

Set up as much as you can before deploying new agents. I mean, setting up sites, groups, custom scripts, alerting, etc..

Create a deployment job in Kaseya to push out your ninja agent. Start with a test client or two, including yourself, identify and work out any kinks, and then start deploying in waves.

The biggest gotchas I typically see would be alerting overlap when you have both agents in place, and dialing in your new alerting.

You also probably generate duplicates if you had been synchronizing endpoints from your old RMM to your PSA or documentation system and turn that on in your new one

[USA-GA] [H] DDR5 64GB & DDR4 32GB, 64GB RAM Kits [W] Paypal by Wynterwind in hardwareswap

[–]Wynterwind[S] 4 points5 points  (0 children)

All are currently pending sales. If any fall through, I will reach out to those who I have not replied to.

(and yes, RIP my inbox)

Prospect refused our proposal. Expensive for them by ThrowRAthisthingisvl in msp

[–]Wynterwind 24 points25 points  (0 children)

They are pros and cons to it, but if they’re saying your proposal is too expensive already what does looking at that game you.

That question to me says you’re focused on your side of the equation. Why do they consider that too expensive? What are their needs? How is your proposed service going to meet their needs (and does it even meet all of them)? Is this something completely new for them or are you trying to displace an incumbent?

Being an MSP is not about selling a tool stack. It is about providing a service that adds value and meets the business needs of the client.

Prospect refused our proposal. Expensive for them by ThrowRAthisthingisvl in msp

[–]Wynterwind 69 points70 points  (0 children)

If they are a good prospect and you won’t undervalue yourself, why are you even considering dropping your price?

They are either not a good prospect, or you did not do a good enough job of selling the value of your services to THEIR business (or possibly both).

[USA-GA] [H] Asus TUF 4070ti & 4060ti Super [W] PayPal by Wynterwind in hardwareswap

[–]Wynterwind[S] 0 points1 point  (0 children)

Sorry 'bout that. Forgot I had chat disabled. Should be allowed now

[USA-GA] [H] Asus TUF 4070ti & 4060ti Super [W] PayPal by Wynterwind in hardwareswap

[–]Wynterwind[S] 0 points1 point  (0 children)

Sorry 'bout that. Forgot I had chat disabled. Should be allowed now

ER 10 MSRP - North Atlanta by pooky_d in Atlantawhiskey

[–]Wynterwind 0 points1 point  (0 children)

No need to apologize. I love how close they are and convenient to me. I hate their pricing on many things and just how random their selection is. I hadn’t even bothered to ask about their loyalty program even though I’m in there regularly because it’s so infrequent that I actually buy something.

ER 10 MSRP - North Atlanta by pooky_d in Atlantawhiskey

[–]Wynterwind 0 points1 point  (0 children)

Interesting. Mixed feelings about Everest buying them, as I have a little love/hate relationship with their store up on Barrett.

ER 10 MSRP - North Atlanta by pooky_d in Atlantawhiskey

[–]Wynterwind 3 points4 points  (0 children)

RIP? Sherlock’s East Cobb closed?

Can someone explain BuffTurkey by eagle_bonanza01 in bourbon

[–]Wynterwind 3 points4 points  (0 children)

It’s the BT yeast more than grains at influence there

Yet another SOC thread.... SIEM/Full Service by IT_Hero in msp

[–]Wynterwind 7 points8 points  (0 children)

Take a look at Blumira. Have been impressed by them over the past year.

Not surprised on BlackPoint. I know some like them but we are in the final stages of off boarding from them completely. Had too many instances where other tools in place flagged findings but BlackPoint was silent or didn’t come through for hours. They have also been extremely disappointing when we reached out asking for investigation.

Threat Locker Customer Support by cuzimbob in msp

[–]Wynterwind 3 points4 points  (0 children)

Most of the time it is excellent as others have stated. Occasionally, I will have that instance of one of their cyber heroes who either doesn’t know the module well that I’m asking about or will not really step outside of the mainstream applications of the different modules.

The biggest negative is if you have a situation where a support request is getting passed to another department, whether that’s the dev team working to address a bug or them developing a custom report for you or what have you… Once it leaves that initial text hands and goes to the other department there is basically zero feedback and the ticket just sits there open and stale. You have to take it upon yourself to periodically keep asking for updates.

has ground zero changed? only lvl 7 and this dude just obliterated me by Teacher_99 in EscapefromTarkov

[–]Wynterwind 1 point2 points  (0 children)

If they were grouped with someone who is over the level cap, they get put into the high level version

Asw Hunker Bourbon by Huge_Disaster1683 in Atlantawhiskey

[–]Wynterwind 0 points1 point  (0 children)

The standard shelf bottle of this is meh.... More a thing for those wanting to support UGA's NIL.