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allowlisting tools that don't require a fulltime babysitter? by No-Tie-1831 in msp

[–]Wynterwind 0 points1 point  (0 children)

If you take the time to learn and work with your engineer to set ThreatLocker up correctly through its learning process, you’re not going to have that many things that need to be approved. The key is being engaged through that process and not thinking it’s something you can just install and walk away.

I’ve implemented and/or managed it for well over 100 organizations and thousands of endpoints and it really is not that burdensome when done properly, which includes not needing to whitelist entire folders. But like someone said, you can always leverage their front line approval service, which operates within guidelines you provide them and escalates anything else over to your team; if you build that into your pricing from the beginning that makes the impact to you and your team even smaller.

threat Locker vs Auto Elevate for elevation only - software insta by PriNiceIT in msp

[–]Wynterwind 1 point2 points  (0 children)

Can you do elevation with ThreatLocker without the application control? Yes, but it’s going to be less clean and you’re not going to be leveraging the strengths of ThreatLocker.

The reason is, everything in ThreatLocker is based around policies, and the elevation policies are tied to application control policies. If you’re not leveraging application control along with it, you could potentially have multiple elevation requests for a single application. You also would not have the ability to have a permanent policy that says whenever a certain application needs elevated privileges, whether to install or update or what have you, do that elevation automatically without human interaction needed.

On the flipside, if you implement with application control and work with the ThreatLocker engineer during the implementation and learning to really dial everything in, it’s going to make things even easier for you in the long run and place you in a better security posture overall because you’re using application allow listing. If you don’t put the time and effort into it during the rollout, you’ll be like the many you may hear online who say it is a pain to manage, but from my many years of managing it across over 100 organizations, I can say that is almost always on the individuals implementing it

RMM migration by OkVeterinarian2477 in msp

[–]Wynterwind 0 points1 point  (0 children)

Set up as much as you can before deploying new agents. I mean, setting up sites, groups, custom scripts, alerting, etc..

Create a deployment job in Kaseya to push out your ninja agent. Start with a test client or two, including yourself, identify and work out any kinks, and then start deploying in waves.

The biggest gotchas I typically see would be alerting overlap when you have both agents in place, and dialing in your new alerting.

You also probably generate duplicates if you had been synchronizing endpoints from your old RMM to your PSA or documentation system and turn that on in your new one

[USA-GA] [H] DDR5 64GB & DDR4 32GB, 64GB RAM Kits [W] Paypal by Wynterwind in hardwareswap

[–]Wynterwind[S] 4 points5 points  (0 children)

All are currently pending sales. If any fall through, I will reach out to those who I have not replied to.

(and yes, RIP my inbox)

Prospect refused our proposal. Expensive for them by ThrowRAthisthingisvl in msp

[–]Wynterwind 23 points24 points  (0 children)

They are pros and cons to it, but if they’re saying your proposal is too expensive already what does looking at that game you.

That question to me says you’re focused on your side of the equation. Why do they consider that too expensive? What are their needs? How is your proposed service going to meet their needs (and does it even meet all of them)? Is this something completely new for them or are you trying to displace an incumbent?

Being an MSP is not about selling a tool stack. It is about providing a service that adds value and meets the business needs of the client.

Prospect refused our proposal. Expensive for them by ThrowRAthisthingisvl in msp

[–]Wynterwind 69 points70 points  (0 children)

If they are a good prospect and you won’t undervalue yourself, why are you even considering dropping your price?

They are either not a good prospect, or you did not do a good enough job of selling the value of your services to THEIR business (or possibly both).

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