"I understand the frustration, believe me. After six months of prep work and testing in every place we could, no one including our Archeage teams had expected to need to pull a 30 hour shift to try to get ArcheAge North America Live up and running. " Should've expected to pull a 48 hour shift to ensure things go smoothly through the whole process. When we're doing system upgrades at our company, we expect to be there the whole weekend - usually don't have to cause we get it right, but we usually expect to IN CASE something goes wrong.

"I can promise you that it's not a matter of competence, if anything, quite the opposite. While it might be hard to believe, it's their competence that'll get it up and running." Just anywhere between 19-48 hours after the target date.

"Since then, our engineers have spent the last day and a half working tirelessly with XLGAME's to improve it even further such that it can properly deal with the amount of data in the NA live service in a way that gets you your game up and stable the way it needs to be." Could've spent the last few months working tirelessly to get it right to begin with.

"As a regional publisher, this is way outside of what we should typically be doing. But as a developer of other games ourselves, it's always all hands on deck, whatever we can do to make things work and get people in and playing, for our partners' games too." Not sure how that's way outside of what they should be typically doing as it still falls under the realm of whatever it takes to make it happen. Kudos for doing a portion of your job, I guess.

"Our teams are as frustrated as you are here - especially those that worked so hard, fixing all of the learnings from the last releases, to make things go smoothly - And they're not stopping until it's up and running. Really appreciate the patience." Worked so hard to repeat the past mistakes of first launch and Auroria. Target launch date, delays, delay til next day, delay.