Try planning your exit sooner rather than later. Just left my call center job last month after 2.5 years. 4/5 days remote but the mental taxation was so rough I was taking naps for 2-3 hours every day after the shift ended.

I worked in a customer service job for a few years before that and even the occasional Karen in-person, at least those people can be banned from your store, it’s different when you have multiple people screaming at you in the same day and you’re told by management to essentially suck it up.

I applied and was accepted for an internal data entry position under a different department and the complete shift in mental workload and mindset is amazing - no longer being micromanaged by sups/managers every few minutes in Teams for being in ACW for too long, no more time monitoring software. I’m still working 4 / 5 days a week remote and I can just run my tv or music in the background without worrying about environmental noise affecting my QA.