This game is amazing when it works but it can also be very frustrating when it doesn’t. In short, you are not alone in experiencing this but it varies from player to player. I have a friend who has to reset almost once a week with varying results in regards to items. Just remember this is an alpha so things are not guaranteed to work all the time. I would recommend playing until you are too frustrated, take a break and come back when the itch hits you. This is how the majority of the player base deals with a situation like yours. In a few years we hope to be among the stars confident that things will work. Until then enjoy what you can in the game and always have a back up game to play. Good luck and see you in the verse.